In the **Young Apprentice - Customer Service** position, you will learn firsthand what it’s like to work at a company that has been growing alongside people for over 28 years—always innovating and learning along the way. Here, you won’t be *“just an apprentice.”* You’ll be part of a program designed for your personal and professional development, with close mentoring and continuous learning. At Bern, we provide solutions in **Third-Party Risk Management**, where we deliver labor consulting services—and our purpose is to do things differently, boldly and with a results-driven focus. During your time here, you’ll experience opportunities that develop both your professional and behavioral skills—learning from subject-matter experts and contributing to collective growth. Every challenge will be a chance to evolve, build knowledge, and become part of something bigger. We believe there is no success without successors. That’s why our program encourages idea exchange, respect, diversity, and co-creation. If you’re curious, bold, love simplifying complexity, and thrive in team environments—join us! **\#JoinBern** **Responsibilities and Duties** **What will you do on a daily basis?** * Assist users, suppliers, and customers with inquiries and system registrations; * Reassess documents and handle incidents within the system; * Actively resolve problems in an agile and collaborative manner; * Organize customer service-related documents (protocols, forms, records); * Support management in its ongoing pursuit of efficiency and quality in customer service. **Requirements and Qualifications** **To excel in this role, you need:** * Availability to work 6 hours per day; * No prior administrative experience and/or previous experience as a young apprentice; * Age between 18 and 23 years old. **It’s a plus if you also have…** * Basic/intermediate Microsoft Office proficiency; * Enrollment in a higher education or technical course in Occupational Safety or related fields. **Attitudes and behaviors that make all the difference:** **Logical reasoning** – If thinking quickly and connecting the dots comes naturally to you, you’ll love this challenge! **Initiative to propose solutions** – Here, every challenge is an opportunity to think differently and create something new! **Strong interpersonal skills and communication** – Connecting with people and exchanging great ideas is what makes everything flow! **Additional Information** **\#WeArePeople**, and that’s why we support and value our employees! Here are some benefits we offer our **\#BernLovers**: Know fitness life? Leave it to **Wellhub (formerly Gympass)**; this benefit offers discounts at gyms and other partner networks for physical activity, mindfulness, therapy, nutrition, and sleep quality—with plans starting at R$35.90/month. Ψ Mental health matters here too! We also provide access to the **Moodar** platform—a program offering exclusive plans for online psychotherapy, so you get support whenever you need it. And your birthday won’t go unnoticed! You’ll receive a **Day Off** to enjoy your special day however you prefer—whether resting, celebrating, or simply doing whatever brings you joy. More flexibility for you! When you need to go to the office, count on **Swile Mobility** to simplify your commute—works with both public transportation and ride-hailing apps (Uber, 99, etc.); Want to grow with us? We offer training programs and a career model that recognizes leadership and results; Our office is an innovation and collaboration hub! Here, you’ll find a space designed for co-creation—where ideas flow freely and connections happen naturally. Our facilities also include a **Corporate Mini-Market**, offering snacks at special prices—curated for our team; **Hybrid Work Model** (Monday through Friday) — Balance between work and personal life! Location: **São Paulo - SP** Easy access and an environment prepared to welcome you whenever needed! Awesome, right?! **\#JoinBern** Bernhoeft was founded over 30 years ago with a simple purpose: **simplify, generate value, and do things differently**. We began as a tax consultancy firm and evolved alongside the market—expanding our solutions and growing with the people who’ve shaped our story. Today, we’re a national reference in services that connect companies, technology, and people—always with lightness, closeness, and a focus on results. ### **So where does GRT fit in?** **Third-Party Management** is one of the fastest-growing and most innovative areas within Bernhoeft. We ensure our clients’ relationships with their suppliers are **secure, transparent, and efficient**. Here, we manage everything involving: * Supplier onboarding and management * Document analysis and validation * Mitigation of labor and operational risks * Access controls and mobilization * Compliance and governance * Client advisory support * Use of technology and automation to scale and secure processes We are the bridge between people, processes, and decisions—transforming third-party management into a strategic advantage for businesses.