Hotel Receptionist

Description

Job Summary: We are seeking a welcoming and organized professional to work at the reception of a resort, delivering excellent service and ensuring a positive experience for guests. Key Highlights: 1. Excellent guest service 2. Management of check-in/out and reservations 3. Reception organization and incident resolution We seek a welcoming, organized, and communicative professional to work at the reception of our Resort. The role involves delivering excellent guest service from arrival through check\-out, providing a positive experience aligned with company standards. **Key Responsibilities:** * Perform **check\-in and check\-out** efficiently and courteously; * **Make reservations when necessary**, via phone, e\-mail, website, or in person, accurately recording them in the system; * Assist and guide guests regarding **hotel/resort services, operating hours, and facilities**; * **Accept payments** in cash, credit/debit card, PIX, and other methods, verifying entries; * Record and manage **guest consumption, room nights, and charge slips** in the system; * Collaborate with other departments (housekeeping, food & beverage, maintenance, events, etc.); * Respond to messages, calls, and e\-mails professionally and courteously; * Forward requests and **resolve incidents** whenever possible; * Maintain **reception organization** and uphold the hotel/resort’s positive image. **Other Duties** * Additional responsibilities relevant to the position; Employment Type: Full-time CLT Compensation: R$2\.400,00 \- R$3\.000,00 per month Benefits: * Medical insurance * Dental insurance * Childcare allowance * Free parking * Life insurance * Transportation voucher Experience: * Hotel reception experience (Preferred)