ADMINISTRATIVE ASSISTANT

Description

Job Summary: We are seeking an Administrative Assistant to support operational routines related to warehousing, order picking, verification, and goods handling. Key Highlights: 1. Support operational routines related to warehousing and goods handling. 2. Ensure adherence to deadlines and quality standards in logistics processes. 3. Contribute to continuous improvement by suggesting process optimizations. **About DHL** --------------- DHL is the global leader in logistics services, offering express transportation, international freight, warehousing, distribution, and supply chain solutions. Present in over 220 countries and territories, DHL connects people and businesses with efficiency, quality, and innovation. Working with us means joining a team that values diversity, professional development, and commitment to excellence in everything we do.**Job Description** --------------------- We are seeking an Administrative Assistant to support operational routines related to warehousing, order picking, verification, and goods handling. The professional will ensure adherence to deadlines and quality standards in logistics processes.**Requirements** -------------- Completed high school education; Prior experience in logistics is a plus; Basic computer skills (Microsoft Office and/or logistics systems); Availability to work during the second shift, as required by operations; Strong communication skills, organizational ability, and teamwork orientation; Commitment to meeting deadlines and delivering high-quality work.**Responsibilities** --------------------- Perform order control and tracking in the system (WMS), ensuring data accuracy and timely shipment fulfillment. Support e-commerce order flow management (receiving, picking, invoicing, and shipping), ensuring compliance with the agreed SLA with the customer. Monitor operational KPIs (productivity, backlog, lead time, service level), assisting in deviation analysis and resolution. Perform administrative tasks such as issuing fiscal documents (NF-e), delivery notes, labels, and operational reports. Provide support to operational departments (receiving, picking, packing, and shipping), ensuring alignment between system data and physical operations. Handle discrepancies (damages, shortages, picking errors) by logging incidents and tracking resolutions. Control and update management spreadsheets and reports to support leadership decision-making. Support coordination with carriers and internal departments to ensure proper delivery and pickup flows. Ensure compliance with procedures, internal policies, and operational quality and safety requirements. Contribute to continuous improvement by suggesting optimizations for administrative and operational processes.