APPRENTICE (AGENCY)

Description

Job Summary: Support customer service, protocol management, billing, ticket opening, material requests, service orders, and administrative tasks. Key Highlights: 1. Support customer service and protocol management 2. Open service tickets and request materials 3. Assist with administrative tasks We are the Energisa Group! With over a century of history, Energisa is the largest privately held Brazilian electric power group fully controlled by national capital. Our diversified portfolio includes distribution companies, transmission concessions, large-scale renewable power generation, an innovative energy solutions brand — (re)energisa — offering distributed generation from renewable sources, free energy market trading, and value-added services, as well as a shared services center, a contact center company, and Voltz, our sector’s first fintech in the digital accounts market. Recently, we expanded our portfolio to include natural gas distribution through the acquisition of ES Gás. Through our more than 17,000 employees, we transform energy into comfort and development for over 20 million people. We believe diversity and plurality drive innovation and extraordinary results. Everyone is truly welcome here! Want to be part of this story? Check whether this opportunity matches your profile and join us in this selection journey! **Responsibilities and Duties** * Support customer service, protocol management, and billing processes; * Open service tickets and request materials; * Issue service orders; * Relay information to customers and record it in the existing customer support systems at the Solutions Center; * Assist with administrative tasks by handling data related to negotiations and administrative services in departmental systems. **Requirements and Qualifications** * Completed or currently pursuing high school education; * Full-time availability. **Additional Information** Did you know that **we are one of the largest electric power groups in Brazil?** With 120 years of history, we are an **ecosystem** of products and services aimed at leading the energy transition, connecting people and businesses to the best energy solutions and building a more sustainable world. We operate in 977 municipalities across all regions of Brazil, delivering energy to over 20 million people. Our most visible work is electricity distribution, but we offer much more. In addition to our 9 electricity distribution companies and 13 transmission concessions, we operate a centralized photovoltaic generation plant and one of the country’s largest distributed photovoltaic generation parks, under our innovative brand (re)energisa. We also operate in the Free Energy Market, offering value-added solutions to our customers. Furthermore, we have diversified our portfolio with natural gas distribution and trading through the acquisition of ES Gás, and since November 2024, through participation in the assets of Cegás, Copergás, Algás, and Potigás. We are also investing in the generation, distribution, and trading of bio-solutions — such as biogas, biomethane, and biofertilizer — via Agric. Our **mission** is to transform energy into comfort, development, and new possibilities — sustainably. To achieve this, we rely on approximately 17,000 employees who make a difference every day. You too can be part of this transformation story. Let’s build a more sustainable world together?