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Job Summary: Professional responsible for managing customer appointments, monitoring customer service metrics, and proposing improvements to enhance customer satisfaction. Key Highlights: 1. Friendly and professionally developmental environment 2. Opportunity for growth and making history within the company 3. Focus on ownership mindset and brand appreciation **What you’ll find here at our company?** An excellent place to work! It’s truly gratifying to know that our employees consider Ypê an outstanding workplace! A friendly, professionally developmental environment built on mutual trust among teams. Our employees see here an opportunity to grow and make history—whether through internal recruitment, development programs, training, or knowledge exchange across all our operations in Brazil. Here, we practice our ownership mindset by admiring each of our products, our social initiatives, and the value of our brand. After all, it is 100% Brazilian and built by people who truly believe in the words of our founder: ***“Hard work conquers all!”***. **Responsibilities and Duties** * Handle appointment scheduling requests for customers under your responsibility; * Manage schedules via corporate portfolio; * Monitor customer service metrics and conduct meetings with customers and internal departments to evaluate results and propose improvement actions; * Propose and implement alternatives to maximize customer service and satisfaction. **Requirements and Qualifications** * Completed or currently pursuing a Bachelor’s degree in Administration, Logistics, Exact Sciences, or related fields (Mandatory); * Proficiency in Microsoft Office Suite (Excel and PowerPoint) preferred; * SAP knowledge preferred; * Power BI knowledge is a plus. **Worth noting:** Monday to Friday, 8:00 AM to 5:00 PM; Saturdays, 8:00 AM to 12:00 PM **Additional Information** **Here’s what we offer:** * Monthly product basket. * Cafeteria: breakfast, lunch, and dinner. * Health and dental insurance plans. * Cuidar Program: focused on health care and social assistance for you and your family. * Meal allowance. * Year-end Christmas basket and children’s kit for your kids. * PPR – Profit Sharing Plan. * Payroll-deductible loan. * Study grant. * Educary – Education program for youth and adults. * Life insurance with coverage up to 24 monthly salaries. * Gym benefit (Wellhub). * Chartered bus service. * On-site dental clinic. If you possess the above experience and competencies, we’re looking for someone just like you! And if this role doesn’t quite match your profile, please share it—we’d love your help in making a difference! ***At Ypê, we value respect and diversity in all its forms and expressions that make every person unique—including Persons with Disabilities, Race and Ethnicity, Age, Gender, Beliefs, Sexual Orientation, and Gender Identity. Therefore, we warmly invite everyone to participate in our selection processes. \#EveryoneCounts*** Founded in 1950, Ypê is a 100% Brazilian company and a leader in the hygiene and cleaning segment, committed for over 70 years to people’s well-being, quality of life, and health. **Our culture aims to uphold our core values: Care, Honesty, Humility, Disciplined Work, Ownership Mindset, Simplicity, and End-to-End Quality.** Headquartered in Amparo, interior of São Paulo State, Ypê operates five additional manufacturing units: Salto (SP), Anápolis (GO), Goiânia (GO), Simões Filho (BA), and Itapissuma (PE). We offer a diverse product portfolio organized into three categories: household cleaning, laundry care, and personal hygiene. We seek individuals who transform environments, embrace optimism, and consistently deliver their best—for consumers and for the business. People driven by innovation, adaptable, acting as owners, fulfilling commitments, and taking action to shape a better future for our people and our planet. **Shall we create a world that inspires care?** We are over 7,000 employees who believe in the power to transform the world. If you think the same way, join us!
