Waiter

Description

Job Summary: A professional responsible for courteous service and support to the Food and Beverage area, ensuring activities are carried out according to quality standards. Key Highlights: 1. Experience in Hospitality 2. Committed to excellence in service delivery 3. Focus on customer service and event support Bourbon Gastronomia is seeking a Waiter to join the team at Bourbon Resort Atibaia, located in Atibaia \- SP. Join the team that values excellence in service delivery, offering menus from the world's most renowned cuisines. This professional will be responsible for attending to customers and supporting the F\&B area, ensuring all sector-specific activities are performed according to the company's established quality standards, complying with regulations and procedures, as well as adhering to Bourbon Hospitality's general policies. RESPONSIBILITIES: * Prepare room service trays following the Company's standard, according to customer requests, and deliver them to guest rooms. * Verify meal times for events, fulfilling requests as indicated in the work order. * Set up and organize the event hall and other designated spaces upon request, maintaining the standards defined by both the company and the client. * Deliver complimentary items to guest rooms upon request. * Polish utensils, tableware, and cutlery using specific cleaning products. * Prepare mise en place according to the Company's established standard. * Escort customers to their tables courteously, following the Company's service standards. * Reset tables after guests depart, replenishing tableware, cutlery, and linens while maintaining the Company's organizational standards. * Receive and attend to customer requests, suggesting menu items to ensure high-quality service. * Attend to customers attentively, accommodating special requests. * Notify immediate supervisor of requests for dishes not available in the buffet or on the menu, for possible preparation. * Fulfill customer orders before, during, and after meals, forwarding the order slip to the respective departments or responsible parties. * Process the meal bill, verify it, and submit it to the customer upon request, awaiting the chosen payment method. * Offer coffee, tea, or digestifs to customers at the conclusion of each meal. * Set up coffee breaks according to the work order and the Company's established standard. * Check beverage stock levels, refrigerators, wine cellars, and bars as needed, following the Company's established method. * Remove and collect soiled tableware from floor-level pantries when necessary, delivering it for cleaning. * Complete the Room Service control spreadsheet for each order request to maintain an activity history. * Record daily consumption according to the work order. * Store equipment, utensils, and food items according to the Company's established standard. * Participate in weekly and monthly inventory counts. * Organize waste disposal from bar and restaurant sales points, complying with national recycling regulations. * Perform other duties related to this position. ADDITIONAL QUALIFICATIONS: * Experience in Hospitality * Experience in corporate events SCHEDULE: To be determined BENEFITS: * Medical and Dental Assistance * Life Insurance * On-site Meal Benefit * Uniform * Transportation Allowance and/or Shuttle Service * Wellhub (GymPass) * Pharmacy Card * Attendance Bonus * Birthday Day Off; EXCLUSIVE CARE THAT ONLY BOURBON PROVIDES YOU: * 50% discount on accommodation at network hotels and resorts (excluding franchises); * Employee Support Program offering legal, financial, nutritional, social, and psychological assistance; * Themed parties; * Special celebrations for commemorative dates; * Bourbon Academy featuring over 150 courses for technical and behavioral development; * 30% discount at Bourbon network restaurants (excluding franchises); * Christmas Basket. All our job openings are open to candidates with Disabilities (PwD). Minimum Education Level: High School (Secondary Education)