Job Summary: A professional to coordinate customer service, supervise operations, monitor satisfaction, manage teams, and support administrative routines. Key Highlights: 1. Supervise and plan customer service operations 2. Coordinate customer service teams and service providers 3. Manage conflicts and ensure compliance with regulations Human Resources Consulting and Outsourcing Company seeks a Customer Service Coordinator in Socorro. **Responsibilities:** Supervise and plan customer service and facility maintenance operations. Monitor citizen satisfaction and implement continuous improvements. Act as the interface with supervisors and partner agencies. Coordinate customer service teams and service providers. Manage conflicts and ensure compliance with regulations and conduct standards. Prepare management reports, performance indicators, and analytical assessments. Monitor contracts and selection processes. Support administrative routines (HR, cleaning, infrastructure). Previous experience as a Customer Service Supervisor, Relationship Manager, Customer Support Team Leader, or Sales Coordinator may indicate alignment with some of the responsibilities of this position. Bachelor's degree required. Relevant experience required. **Compensation and Benefits:** * Salary: 3\.123,46 * Meal Allowance * Meal Voucher * Transportation Voucher * Dental Insurance * Life Insurance **Additional Information:** * Employment Type: Permanent \- On-site. * Schedule: Full-time * Working Hours: Monday to Friday, from 08:30 to 17:25\. Saturdays, from 08:30 to 13:10\.
João Silva
Indeed · HR
João Silva
Indeed · HR
