Dining Room Supervisor

Description

Job Summary: The Dining Room Supervisor is responsible for supervising the dining room, coordinating the team, and ensuring excellence in customer service. Key Highlights: 1. Team leadership and supervision in the dining room 2. Focus on excellence in customer service 3. Opportunity to propose improvements and optimize processes Bourbon Gastronomia is seeking a Dining Room Supervisor to join the team at Bourbon Resort Atibaia, located in Atibaia \- SP. Join the team that values excellence in service, offering menus from the world's most renowned cuisines. This professional will be responsible for ensuring the dining room is ready for service, welcoming guests, taking orders, serving dishes and beverages, and overseeing the activities of busboys and waitstaff. RESPONSIBILITIES: * Escort guests to their tables courteously, remaining attentive to any needs while adhering to established service standards. * Supervise the completion of departmental control spreadsheets, maintaining records of daily activities. * Delegate tasks according to daily demand, considering staff schedules, and oversee restaurant setup to ensure compliance with established cleanliness and organization standards, intervening as necessary. * Provide customer service by presenting menus, explaining dish and beverage features, suggesting options, guiding guests in their selections, and accurately entering orders. * Identify and forecast purchasing needs for supplies, equipment, and operational materials, submitting appropriate purchase requisitions and orders to the procurement and warehouse departments. * Suggest implementations and improvements to enhance departmental efficiency, validating proposals with supervisors. * Supervise and execute activity closure, including cash register closing procedures when required. * Supervise and prepare the department for the next shift. * Ensure staff uniform compliance, personal hygiene, and professional appearance; conduct training and supervise service delivery to guarantee service quality and customer satisfaction; manage direct reports jointly with supervisors. * Adhere to hotel service standards, stay updated on menu items and procedures, and follow food hygiene and safety practices. * Perform cleaning and storage of equipment, utensils, and foodstuffs per established standards, and arrange for or perform polishing of used equipment. * Delegate responsibilities and monitor team performance, providing ongoing feedback and guidance. * Continuously seek opportunities to increase departmental productivity, reduce costs, and maximize efficient use of resources under responsibility. * Identify and propose initiatives that strengthen the brand internally and externally; * Pursue initiatives enabling process and activity optimization within the department, aiming to reduce operational risks, scale operations, and improve internal customers' experience. * Maintain workplace conditions, materials, proper equipment usage, and confidentiality of information; * Perform other duties of equivalent complexity, as required by the department/company. REQUIREMENTS: * Customer service techniques. * Customer focus. * Strong communication skills. ADDITIONAL ASSETS: * Experience in hospitality * Experience in corporate events BENEFITS: * Medical and dental assistance * Life insurance * On\-site meals * Uniform * Transportation allowance and/or shuttle service * Wellhub (GymPass) * Pharmacy card * Attendance bonus * Birthday day off EXCLUSIVE CARE THAT ONLY BOURBON OFFERS YOU: * 50% discount on accommodation at Bourbon hotels and resorts (excluding franchises); * Employee support program offering legal, financial, nutritional, social, and psychological assistance; * Themed parties; * Bourbon Academy featuring over 150 courses for technical and behavioral development; * 30% discount at Bourbon network restaurants (excluding franchises); * Christmas basket. All our job openings are open to candidates with disabilities (PcD). Minimum Education: Technical Course