Evertec is a technology company specialized in financial services, with over 27 years of market experience and a presence in 26 countries across Latin America and the Caribbean, processing over 11 billion transactions annually. We offer a comprehensive portfolio of software, acquiring, payment processing, and payment technology solutions, supporting the digital transformation of financial institutions, enterprises, and fintechs. Our commitment is to technological excellence, financial inclusion, and generating sustainable value for customers, employees, and partners. Requirements: Our client’s Latam Technical Consulting team is distributed across three main locations (Miami, Mexico, and Brazil), providing support to our GTS customer base. Teamwork is essential to success. As a Latam Treasury Technical Consultant for CashPro Connect payments, you will be responsible for implementing payment and reporting solutions—including batch file solutions—for Cash/Treasury Management for our GTS customers, as well as several key regional projects scheduled to begin in 2026. This is a client-facing role involving direct customer contact, stakeholder coordination, configuration, verification, UAT file testing, and symbolic-value production testing. * First point of contact for inquiries received from high-revenue customers via email or phone. * Responsible for reading, analyzing, and/or determining appropriate handling and resolution of requests. Requests pertain to treasury, cash management, and/or deposit products. May collaborate with internal partners to deliver solutions for customer inquiries, issues, and/or technical support. * Primarily to support “Regulation 6 – Local Mandatory Regulation” and any additional projects affecting the region. * Receive and respond to requests via email or phone; provide solutions for received requests; continuously engage and deepen relationships with internal partners and customers to increase satisfaction; conduct limited research and respond to customer questions and inquiries; use various bank systems to fulfill customer requests. * Professional, confident, and customer-focused. Experience in customer service or ability to confidently lead discussions with customers. Excellent communication skills and ability to present to an audience. Ability to work under pressure within a team environment. * Ability to interact effectively with all levels of the organization and individuals with diverse backgrounds and experiences. Autonomy and ability to work independently without supervision. * **Bilingual (English/Portuguese) is mandatory.** * Basic computer literacy and problem-solving skills. **Top 3 Essential Requirements:** * Microsoft Edge browser * EXCEL * XML / CNAB240 file formatting If you seek a dynamic, collaborative, and innovative environment where you can make a real impact and grow your career, join us! Benefits So, does this opportunity resonate with you? Then check out everything we offer beyond a dynamic and innovative environment! ✅ Meal or food allowance ✅ Medical insurance ✅ Dental insurance ✅ Childcare assistance ✅ Flexible benefits (Flash) ✅ Transportation allowance ✅ Gympass and TotalPass for your health and wellness ✅ Flexible working hours ✅ Life insurance ✅ Partnership club with exclusive discounts ️ * At Evertec, diversity is valued! We believe that diverse ideas and perspectives make our team stronger. Therefore, race, color, religion, gender, gender identity, nationality, disability, sexual orientation, ancestry, or age are not barriers to joining our team. We want you on board! ✨ If this role resonates with you, it could be yours! Send us your resume.