Collections Assistant

Description

Job Summary: Responsible for managing the portfolio of delinquent customers, conducting collections activities, issuing invoices (boletos), and supporting payment reconciliation. Key Highlights: 1. Handling of delinquent customer portfolios and direct client communication. 2. Support in identifying reasons for payment delays. 3. Maintaining organization and updating departmental documents. **Requirements:** Currently pursuing or holding a bachelor's degree in Business Administration, Accounting, or related fields; Prior experience in collections, accounts receivable, or financial administrative routines (preferred); Basic knowledge of Excel and ERP systems; Strong communication skills, organizational ability, and discipline in routine follow-up; Proactive profile with results orientation. **Responsibilities:** Update and manage the delinquent customer portfolio (AR) daily; Contact clients for collections purposes, send payment reminders, and confirm expected receipt dates; Record client interactions, agreements, and follow-up actions in the system; Support identification of reasons for payment delays, such as delivery issues, billing errors, or documentation problems; Issue and forward invoices (boletos) to clients; Escalate complex or critical cases to the Collections Analyst; Assist in preparing daily accounts receivable monitoring reports; Support payment reconciliation and system-based account write-offs; Maintain organization and up-to-date documentation and controls within the department. Employment Type: Full-time, CLT (Consolidation of Labor Laws) Salary: R$2.800,00 - R$3.000,00 per month Benefits: * Medical assistance * Dental assistance * Life insurance * Food allowance * Meal voucher * Transportation allowance Work Location: On-site