Description: Essential Requirements * High school diploma; * Experience in active collections; * Basic knowledge of Excel; * Familiarity with collections systems; * Strong oral and written communication skills, negotiation ability, and empathy. * Conduct collections for outstanding amounts from individual and corporate clients via telephone, e-mail, and WhatsApp; * Negotiate payment methods, installment plans, and agreements in accordance with company policies; * Issue bank slips, agreements, and extrajudicial notices when necessary; * Update registrations, records, and contact history in the system; * Prepare collections reports and delinquency indicators to support management; * Refer critical cases to the legal department; * Perform duties with quality, organization, confidentiality of information, and compliance with legal regulations and best customer service practices. If you are communicative, organized, and enjoy working with a focus on solutions and relationship-building, join the Kapazi family and build a better future with us. 2512210202551879906