Junior Store Sales Associate

Description

Job Summary: Serve as the primary in-store customer contact point, delivering comprehensive and integrated service, identifying needs, and offering solutions to ensure customer satisfaction and business results. Key Highlights: 1. Comprehensive and integrated in-store customer service 2. Identification of customer needs and provision of appropriate solutions 3. Focus on customer satisfaction and company results Act as the primary in-store customer contact point, delivering comprehensive and integrated service covering commercial, financial, and operational requirements. Responsible for identifying customer needs, offering solutions, driving sales, providing initial guidance, and following up on customer requests—with internal team support whenever necessary—to ensure service quality, customer satisfaction, and contribution to company results. * Proactively engage customers, identify their needs, and offer appropriate solutions. * Negotiate commercial terms, payment deadlines, and discounts per company policies. * Prospect new customers through active and responsive outreach, presenting products and services. * Engage with the existing customer base to identify needs and propose suitable new services and upgrades. * Conduct follow-up with customers, tracking proposals and sales while ensuring satisfaction and loyalty. * Deliver comprehensive in-store service, including commercial and financial matters (e.g., bill payment guidance), clarification of inquiries, and routing of requests. * Maintain up-to-date records of customer interactions in company systems. * Participate in sales training sessions and meetings for technical and behavioral development. * Collaborate with the internal team by sharing relevant information and best practices. * Contribute to achieving individual and collective sales targets. * Stay updated on products, services, market trends, and competitors. **Education** * Completed high school. **Technical Competencies** * Basic understanding of sales and customer service. * Familiarity with negotiation and closing techniques. * Proficiency in using customer service and sales systems. * Basic knowledge of financial routines (e.g., bill payment guidance). **Behavioral Competencies** * Clear and courteous communication. * Proactivity and sense of responsibility. * Organization and attention to detail. * Ability to work collaboratively in a team. * Customer- and results-oriented mindset.