Commercial Assistant - Nova Prata

Description

Job Summary: Provide active and responsive customer service, conduct humane collections, support cancellation and retention efforts, and ensure organization and standardization of commercial processes. Key Highlights: 1. Active and responsive customer service with a focus on retention. 2. Conduct humane and organized collection from delinquent customers. 3. Ensure organization, clarity, and standardization of commercial processes. **Key Responsibilities:** • Provide active and responsive customer service • Contact delinquent customers (humane and organized collection) • Support cancellation processes by understanding reasons and seeking retention where possible • Update and organize information in systems/CRM • Support the commercial coordination team with administrative tasks • Monitor basic metrics (cancellations, delinquency, follow-up returns) • Ensure organization, clarity, and standardization of commercial processes