**Main Responsibilities** * Conduct and supervise customer service (phone, in-person, and social media), clarifying doubts and **driving sales**. * Ensure **order, discipline, and compliance with internal policies and franchise standards** by the team. * Monitor the entire **delivery process**, from order receipt to delivery confirmation to the customer. * Control **order volume, daily revenue, spreadsheets, and system entries**. * Issue **fiscal coupons and fiscal invoices**, in partnership with accounting. * Perform **pre- and post-sales customer service**, ensuring quality and satisfaction. * Develop and suggest **sales strategies, promotional campaigns, and social media initiatives**. * Motivate the team to increase sales, including **bundled sales and higher-margin products**. * Maintain an **up-to-date customer database**, use the system daily, and update administrative spreadsheets. * Manage occasional issues on delivery platforms. * Keep the workplace **clean and organized**, and possess thorough knowledge of the products sold. * Provide support to **Administrative Supervision** when requested. **Required Qualifications** * Proven experience in **customer service**. * Knowledge of **delivery operations and sales campaigns**. * Strong **oral and written communication skills**, with correct writing. * Basic **computer skills**, typing proficiency, and ability to use systems efficiently. * **Preferred:** Experience in the food industry. **Compensation and Benefits** * **Base salary:** R$ 2.200,00 * **Bonus:** 40% of the base salary * **Incentives (iFood Benefits):** * R$ 200,00 for the **first three months of probation** * R$ 300,00 **after the probation period** * **Total incentive amount:** R$ 500,00 * **Transportation allowance** **Job Details** * **Type:** Full-time – CLT * **Schedule:** To be determined Job type: Permanent CLT Pay: R$2.200,00 per month Benefits: * Transportation allowance Work location: On-site