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Job Summary: Professional responsible for customer service and guidance, performing technical support activities, preparing reports, and participating in projects and training. Key Highlights: 1. Customer service and guidance for internal and external customers 2. Execution of technical support activities and preparation of reports 3. Participation in training projects and programs Education Completed High School OR Completed Technical High School qualification applicable to the area of operation. Experience Previous experience in sales, active prospecting, or B2C commercial customer service. Knowledge Knowledge of CRM systems, customer relationship management, ability to interact effectively with customers, collaboration, and commitment to results. Responsibilities Serve and guide internal customers, external customers, and suppliers. Perform technical support activities such as classification, verification, analysis, research, document registration, calculations, and statistical work, in accordance with organizational norms, procedures, policies, and guidelines. Prepare reports, correspondence, texts, and documents to support analysis and decision-making. Conduct data collection, organization, maintenance, handling, and archiving of information, following established processes and routines. Participate in the development, implementation, monitoring, and updating of departmental processes. Participate, as a team member, in the development, implementation, execution, and evaluation of plans and projects within the area of operation and/or integrated projects. Assist in preparing and delivering training programs related to the area of operation and/or integrated initiatives. Manage inventory of materials within the department. Work Location SESI CAXIAS DO SUL Benefits **Benefits: For Your Health:** Medical Assistance / Group Medicine \- UNIMED; Dental Assistance \- SESI/RS (payment only upon use); Group Life Insurance \- No deductions or contributions! For Your Commute: Parking \- Check availability at your unit; Transportation Voucher \- Based on your needs; Chartered Transportation \- Bus service available only for FIERGS HEADQUARTERS in Porto Alegre; For business trips, vehicles or travel reimbursement may be provided. For Your Meals: Ticket Flex (food/meal allowance) \- R$ 1\.298,00 per month; On-site Restaurant \- Verify availability at your unit; For Your Wallet: Private Pension Plan \- To support your financial health, we offer an exclusive pension plan for our employees via https://www.indusprevi.com.br/site/default.asp; Childcare Allowance \- R$384.43 per month for children up to 60 months old; best part: amount is adjusted annually; CRESUL \- Cooperative for mutual savings and credit; FUSERGS \- Foundation supporting our employees \- https://fusergs.org.br/; PDP \- Financial subsidy for employees with at least 6 months of service within the FIERGS system, supporting studies from elementary school through technical education, language courses, and up to doctoral studies! PAE \- Support Program offering confidential professional assistance to employees and their legal dependents regarding emotional, social, legal, and financial matters. Objective Test Content PORTUGUESE Text comprehension and interpretation; contextual meaning of words and expressions. **MATHEMATICS Numerical Sets:** properties and operations. Functions, equations, and linear systems. Arithmetic mean. Financial Mathematics: simple and compound interest. Percentages. Ratio and proportion, simple and compound rule of three. Geometry: units of measurement, perimeter, area, volume, Pythagorean theorem. LOGICAL REASONING Mathematical logical reasoning. Quantitative logical reasoning. Numerical logical reasoning. Analytical logical reasoning. Critical logical reasoning.
