Job Summary: We are seeking an Apprentice to assist in problem resolution, issuance of NFDs, and follow-ups with suppliers and customers at the largest air conditioning e-commerce platform. Key Highlights: 1. Opportunity for development in the market-leading e-commerce platform 2. Support in logistics and customer service processes 3. Apprenticeship Program with training and support We care about what is ours: our people, our culture, our assets, and the paths that lead us to our results. We are looking for an Apprentice to join our Apprenticeship Program. **If you enjoy learning new things and wish to develop your career at the largest air conditioning e\-commerce platform, this opportunity is for you!** **Responsibilities and Duties** * Strictly adhere to company policies and internal procedures; * Receive communication from carriers via the company’s available communication channels; * Assist in problem resolution; * Assist in issuing NFDs; * Conduct follow\-ups with suppliers and customers regarding the status of pickup/reverse logistics processes; * Perform other tasks within the area as required. **Requirements and Qualifications** If you: * Are 18 years old; * Are currently enrolled in or have completed high school; * Are available to participate in the Apprenticeship Program, including hands-on activities at CentralAr and theoretical classes at SENAC. It will be a plus if you: * Have proficiency with Microsoft Office Suite. **Additional Information** Work Model: On-site CLT Apprenticeship Contract Schedule: CentralAr.com: Monday, Tuesday, Wednesday, and Friday from 07:42 to 13:00\. SENAC: Thursday from 08:00 to 12:00\. **Apprenticeship Contract.** Benefits: * Meal Voucher; * UNIMED Health Plan; * Apprenticeship Program with training and support for professional development. **Our Story** We work with people capable of turning actions into results. For over 35 years in the climate control industry, CentralAr.com has been the leader and benchmark in e\-commerce sales within this segment. Driven by innovation, excellence, and commitment to our customers, we know this is only possible through continuous investment in developing our People. Our purpose is to be a benchmark in digital retail, offering products that contribute to a better daily life and experiences that generate trust, comfort, and satisfaction. **DREAM** To be a benchmark in digital retail, offering consumers products that contribute to a better day. **PEOPLE** We work with individuals who possess the ability to turn actions into effective results. We believe in and invest in the development of our people, preparing them for higher and more challenging roles. We sponsor our executives to become future entrepreneurs. **CULTURE** We act like owners and embrace constructive dissatisfaction. We believe simplicity makes us faster and more efficient. We strive to achieve more with less—we are “scissors\-handed”, refusing expenditures that do not contribute to results. We recognize no clearer or fairer model than meritocracy. We provide equal opportunities to all individuals and recognize them based on their delivered results.