Logistics Operator

Description

**What we expect from you:** * Completed high school education. * Experience in receiving, inspecting, picking, and moving merchandise. * Experience with the SAP system will be considered a plus. * Desired ability to manage priorities. * Capacity for learning, practice, and consistent adherence to company procedures, standards, and rules. * Availability to work on weekends and holidays. * Customer satisfaction orientation. **A day in the life of a Logistics Operator:** * MERCHANDISE RECEIPT: + Performs quantitative and qualitative receipt of both commercial and non-commercial merchandise (equipment, office supplies, etc.), verifying and identifying overall condition, supplier, length, reference, color tone, expiration date, etc. + Prepares physical space and necessary equipment for proper receipt, avoiding loss of productivity during inspection. + Records all relevant details about received merchandise (quantities, apparent condition, expiration dates, etc.) in the inspection report, ensuring quality and preventing losses. + Stores merchandise at the correct warehouse location by reading the receipt slip to expedite future order picking or delivery. + Labels products missing or defective barcodes and applies security labels to theft-sensitive items, ensuring merchandise delivered to stores is ready for sale. + Sorts merchandise according to flow typology—store merchandise versus warehouse merchandise. + Releases merchandise for storage in the Store or Warehouse by contacting the Replenishment or Storage team to perform storage (receiving note). + Conducts anti-shrinkage actions through rigorous qualitative and quantitative checks on received merchandise, supported by efficient vehicle flow in the Merchandise Receipt yard and proper handling of material handling equipment (pallet jacks, cages, etc.). + Keeps equipment, tools, and PPE (Personal Protective Equipment) organized. + Performs safe pallet stacking to prevent damage to property and personnel. + Maintains a clean and organized receipt area to help combat shrinkage and prevent workplace accidents. + Receives shrinkage items validated by the Sales Department, performs qualitative and quantitative inspection, and places shrinkage items in the designated disposal area. + Receives supplier returns validated by the Sales Department, performs qualitative and quantitative inspections, and schedules pickup. + Receives shipments for Technical Support, performs qualitative and quantitative inspections, and schedules pickup. * PICKUP AND HOME DELIVERY: + Picks RSS (Reserve Against Stock), identifies products, and informs the Commercial Department of the pick. + Assigns physical locations for merchandise, performing physical space reservation and rotating inventory based on the RSS product list. + Delivers merchandise to customers promptly and courteously, loading it into the customer’s vehicle. + Picks and inspects merchandise, verifying all items listed on the issued order, and makes them available for customer pickup at the merchandise pickup area or for the carrier (home delivery). * REPLENISHMENT: + Restocks products in the store appropriately. * INVENTORY MANAGEMENT: + Stores and ensures inventory quality and reliability. + Reviews daily orders generated by the Commercial Department, analyzes data consistency required in orders (addresses, phone numbers, delivery dates, references, availability, etc.), organizes orders chronologically, and releases them for billing. + Provides telephone customer service regarding delivery timelines. + Informs the Logistics Supervisor of any issues involving the picking team, operations, or products. + Assists the Logistics Supervisor in smooth warehouse slotting operations (setup, rotating inventories, etc.). + Processes canceled RSS orders daily. + Records shrinkage incidents identified during merchandise picking. + Maintains good relationships and serves as the liaison with the third-party carrier. + Collaborates with the Customer Service team to proactively address potential merchandise-related issues. + Reports merchandise-related incidents to the Logistics Supervisor and/or Logistics Manager. + Serves as the point of contact for the Merchandise Pickup Counter. + Is responsible for their work equipment. + Respects safety regulations. Apply for this position and become part of our growth! We wish you good luck in your application process! Don’t forget to visit a store to learn more about what it’s like to be part of our team—see firsthand the people who deliver the best experiences to our customers. We encourage diversity and inclusion; therefore, all positions are open to People with Disabilities (PwD). \#WeBuildCareers