Logistics Assistant

Description

Job Summary: The Logistics Assistant is responsible for verifying and organizing orders, providing customer service, and supporting the Logistics Supervisor to ensure smooth operational flow. Key Highlights: 1. Experience working with external partners and integrated systems 2. Customer satisfaction focus and strong relationship management 3. Handling customer service and merchandise order management **What we expect from you:** * Completed high school education. * Bachelor's degree in progress is desirable. * Experience working with external partners (suppliers and customers). * Knowledge of integrated systems. * SAP experience is a plus. * Advanced Excel skills. * Availability to work on weekends and holidays. * Customer satisfaction orientation. **Typical day of a Logistics Assistant:** * Daily verification of orders generated by the sales department; analysis of data consistency required in orders (addresses, phone numbers, delivery dates, references, availability, etc.); chronological organization of orders; and release\-for-billing authorization. * Conducts telephone customer service to inform customers about delivery timelines. * Reports potential issues involving the picking team, operations, or products to the Logistics Supervisor. * Assists the Logistics Supervisor in warehouse addressing activities (set\-up, rotating inventories, etc.). * Handles daily processing of canceled RSS orders. * Records merchandise discrepancies identified during merchandise picking. * Maintains strong relationships and serves as the liaison with third-party carriers. * Collaborates with the Customer Service team to proactively prevent potential merchandise-related issues. * Reports merchandise-related incidents to the Logistics Supervisor and/or Logistics Manager. * Serves as the primary contact point for the Merchandise Pickup Counter. * Is responsible for their assigned work equipment. * Adheres to safety regulations. Apply for this position and become part of our journey! Wishing you good luck in your application process! Don’t forget to visit one of our stores to learn more about what it’s like to be part of our team — see firsthand the people who deliver exceptional experiences to our customers. We champion diversity and inclusion; therefore, all positions are open to People with Disabilities (PwD). \#WeBuildCareers