Job Summary: Support corporate systems in railway and logistics operations, focusing on incident resolution and continuous improvement. Key Highlights: 1. Support of corporate systems in railway and logistics operations. 2. Incident and request handling with focus on SLAs. 3. Interaction with business areas and proposal of improvements. Description: Education: * Bachelor's degree completed or in progress in Computer Science, Information Systems, Engineering, or related fields. Technical Knowledge: * Prior experience in corporate application support, preferably in logistics or industrial environments. * Knowledge of ERP systems, logistics management platforms, or railway operational systems (desirable). * Familiarity with ITIL processes (incident, problem, and change management). * Technical analysis ability, problem-solving skills, and communication capability with non-technical areas. * Proactive, collaborative, and results-oriented profile. Main Responsibilities: * Support corporate systems dedicated to railway and logistics operations. * Handle incidents, requests, and problems, ensuring SLA compliance. * Support root cause analysis and propose definitive solutions for recurring issues. * Interact with business areas (logistics, operations, billing, maintenance) to understand requirements and propose improvements. * Document processes, solutions, and technical procedures. * Support testing and validation of fixes and system enhancements. * Collaborate with vendors and development teams to ensure application stability. * Monitor systems and propose preventive actions to avoid outages. 2512060202191906969
João Silva
Indeed · HR
João Silva
Indeed · HR
