N2 Support Analyst - Mid-Level

Description

Job Summary: Mid- to Senior-Level N2 Support Analyst responsible for investigating, diagnosing, and testing solutions, providing on-site support for IT systems and equipment. Key Highlights: 1. N2 Field Service Support 2. Incident and Ticket Management 3. Teamwork and Good Communication Profile: MID- TO SENIOR-LEVEL N2 SUPPORT ANALYST Scope: \- Investigate, diagnose, and test the solution to the problem before visiting the requester; \- Provide on-site support for standard desktop image applications, systems, and all IT equipment; \- Software support/installation and uninstallation; \- Investigate, diagnose, and test the solution to the problem before visiting the requester; \- Close incident and service request tickets only after resolution; \- Second-level support \- N2 \- Field Service; \- Incident/Request/Service Ticket Management. Requirements: \- Proficiency in Windows 7/10/11 operating systems; \- Knowledge of Active Directory, DNS, DHCP; file server, print server; \- Knowledge of routers, switches, WiFi; \- Familiarity with antivirus tools; \- Knowledge of Office 365, including installation, configuration, and rule administration; \- End-user support, desktop configuration, Outlook, Exchange, application installation, hardware, printers, etc.; \- Experience in ITSM operations with defined SLAs; \- Availability and flexibility in working hours, including rotating shifts to ensure operational coverage. Preferred Qualifications: \- Familiarity with ITSM ServiceNow; \- Experience in production-line environments (industrial settings); Skills: \- Teamwork (essential) \- Strong written and verbal communication skills \- Analytical ability, flexibility, and proactivity. \- Agility, planning, and organization. \- Ability to work under pressure \- Work under supervision, requiring guidance during certain phases of tasks. \- Strong interpersonal skills for communicating with clients and field technicians; Meal provided at company premises Address: Av. Marginal, 1893 \- St. Industrial, Jundiaí \- SP, 13214\-515 Period: 02/04/26 to 29/04/26 \- Monday to Friday, 08:00 AM to 5:00 PM Job Type: Full-time, Permanent CLT, Temporary, Freelance / PJ Contract Duration: 1 month Compensation: R$3\.080,00 per month Work Location: On-site