SENIOR CUSTOMER SERVICE ANALYST (Workcell)

Description

Job Summary: Professional to manage the order portfolio, control demand, monitor backlog, and interface with internal departments to ensure alignment and delivery prioritization. Key Highlights: 1. Manages the order portfolio and controls demand fluctuations 2. Monitors backlog and ensures alignment with production capacity 3. Resolves systemic or operational discrepancies in SAP The company is seeking a Senior Customer Service Analyst in Jundiaí. Workcell is a company specialized in automation and technology solutions for industrial processes. It offers products and services aimed at increasing operational efficiency and productivity. **Responsibilities:** Manage the order portfolio. Receive and analyze orders via EDI. Control releases and demand fluctuations. Monitor backlog and ensure alignment with production capacity. Interface with internal departments such as logistics, production planning and control (PCP), and production. Track scheduling and delivery prioritization. Resolve systemic or operational discrepancies in SAP. Perform other activities related to the role. Bachelor's degree required. Relevant experience required. **Compensation and Benefits:** * Salary: 8\.000,00 * Profit Sharing * On-site Meal * Meal Allowance * Chartered Transportation * Medical Plan * Dental Plan * Life Insurance * Daycare Assistance * Private Pension **Additional Information:** * Employment Type: Permanent \- On-site. * Duration: Full-time * Working Hours: Monday to Friday, from 07:30 to 17:00\.