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Job Summary: Provide specialized technical support via multiple channels, following scripts and using systems to mediate the relationship between the company and consumers. Key Highlights: 1. Specialized technical customer support 2. Multichannel communication: chat, email, and voice 3. Operation of company systems and tools Assist users via instant messaging tools, email, and voice. Provide specialized technical services, conduct surveys via telephone support, and mediate the company-consumer relationship, following planned and controlled scripts and procedures, as well as those escalated from frontline teams for differentiated services—such as complaint registration and specific support—through operation of company-provided systems and tools. Must be over 18 years old; Completed high school education; Strong persuasive ability; Good probing skills; Quick reasoning; Effective listening with consistent emphasis on quality service; Strong adaptability; Excellent typing skills; Proficiency in formal writing; Intermediate computer knowledge. Reside in Feira de Santana. Minimum Education Level: High School (Secondary Education) * Transportation allowance * Meal allowance * Family salary benefit * Dental care assistance * Medical care assistance * Daycare assistance
