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Job Summary: The professional will supervise, prospect, and support service providers, ensuring service quality and compliance with performance indicators. Key Highlights: 1. Focus on process management and technological innovation 2. An environment that encourages creativity and collaboration 3. Continuous development and employee well-being At Logos, we believe every interaction with our customers is an opportunity to create exceptional experiences. Logos Serviços stands out in the market by offering innovative and customized customer service management solutions. With a successful track record and consistent growth, we take pride in our organizational culture that values respect for others, innovation, and commitment. Our team comprises highly qualified and motivated professionals who continuously strive to overcome challenges and contribute to the sustainable development of both the company and society. At Logos Serviços, we believe our organization’s success stems from the talent and dedication of our team. We foster a work environment that encourages creativity, collaboration, and professional growth. We strive to create a space where everyone can share their ideas and perspectives. Continuous development of our employees is a priority, as is their well-being and job satisfaction. **Responsibilities and Duties** * Supervision of service providers for customer service and collections; * Support and training for service providers in customer service/collections; * Prospecting new service locations; * Monitoring and promotion of implemented service points; * Monitoring of corporate email; * Maintenance of tools provided by Logos; * Ensuring quality of services delivered by accredited providers; * Monitoring of performance indicators; * Monthly visits to service providers within the assigned portfolio. **Requirements and Qualifications** * Completed high school education; * Driver's license — Category B; * Personal vehicle (car); * Minimum age of 18 years; * Availability for travel; * Office software package (Excel/Word/PowerPoint); * Basic computer skills; * Organized; * Sense of urgency, proactivity, and commitment; * Proficiency in Portuguese; * Knowledge of SAP/CRM/CSS systems (a plus). **Additional Information** * Salary: R$ 2393.85 * Medical assistance * Dental assistance * Totalpass * Creditas * Sesc partnership * Meal allowance * University partnerships * **Corporate Education — Logos Academy** **We Focus on Process Management** With 18 years in the market, Logos has extensive experience in face-to-face and remote customer service. Its focus on process management—combining human resources and computer systems while opening channels across multiple platforms—ensures technological innovation and efficient management, delivering outstanding results in clients’ process operations. **We Continue Expanding** Our market expansion results from collaborative partnerships with client companies. Beyond fulfilling contractual requirements, Logos seeks creative, intelligent, and financially sustainable solutions for these companies’ relationships with their consumers—and to build a favorable public image. To guarantee a high level of customer satisfaction, Logos adopts a management model aimed at continuous improvement of both internal processes and those of its partners. This is why our employees are vital to Logos: their performance enables us to establish relationships built on trust and mutual respect between our clients and their most valuable asset—the consumer. We achieve this together with our entire team! Employees bring their willingness, commitment, and courtesy, and we provide the tools enabling their professional success.
