**Responsibilities and Duties** **What awaits you on a daily basis:** --------------------------------- * Monitor commercial performance (sales, targets, quality indicators); * Ensure compliance with Claro’s commercial and operational policies; * Identify opportunities for improvement and growth across each partner; * Support the development and training of Authorized Agents; * Plan and implement actions to achieve sales targets (mobile, broadband, bundles, devices); * Analyze market data and propose regional strategies; * Ensure execution of incentive campaigns and tactical initiatives; * Monitor and act to improve quality indicators (appointment no-shows, NPS, churn); * Guarantee best practices in end-customer service; * Monitor inventory management (product mix, turnover, stockouts); * Ensure compliance with processes and audits (PEX, LGPD, among others); * Support the regularization and maintenance of sales points; * Serve as a liaison between Claro and Authorized Agents, translating company guidelines and bringing field feedback; * Participate in meetings, trainings, and alignment sessions with internal departments (marketing, operations, planning). **Requirements and Qualifications** #### **We are looking for someone who:** * Thinks and acts from the customer’s perspective. Demonstrates interest and curiosity about customers, their behaviors, and preferences to meet and exceed their expectations; * Shows a consistent commitment to learning, teaching, and developing, contributing to a relaxed, respectful, and collaborative environment that encourages diversity; * Is flexible enough to move beyond existing paradigms and mental models. Seeks innovative and sustainable solutions to create competitive advantages for the business, balancing economic, environmental, and social interests. **To join our team, it is essential:** ------------------------------------------------ * Reside in Santo Antônio de Jesus; * Hold a completed undergraduate degree in Business Administration, Marketing, Commercial Management, or related fields; * Be proficient in the Microsoft Office suite, especially Excel and PowerPoint; * Have prior experience in external sales, retail, or indirect channels—preferably in the telecommunications sector; * Possess analytical capability to monitor KPIs and targets; * Own a vehicle and hold a Category B driver’s license; * Be available for travel. **Nice-to-have:** ------------------ * Experience in the telecommunications segment; * Knowledge of sales management and tracking tools; * Certifications or complementary courses in leadership, sales, or strategy; * Familiarity with technology and/or digital tools. **Additional Information** At **Claro, people are one of our core values.** Guided by this principle, we consistently invest in the health, well-being, and quality of life of our employees! To ensure the best possible experience throughout your journey with us, we offer an attractive benefits package. Take a look: * Flexible working hours; * Meal and food allowance; * Medical and dental assistance; * Support for serious illnesses; * Assistance for dependents with disabilities; * Pharmacy benefit; * Daycare/Babysitter allowance; * Personal Support Program; * Claro Running; * Private pension plan; * Life insurance; * Employee Combo; * Wellhub (Gympass); * Meu Pet Club; * Agreements and partnerships; * Recognition program for tenure; * And much more! **At our company, we value an inclusive, diverse, ethical, collaborative, and harmonious environment. We do not discriminate based on gender, race, color, sexual orientation, social status, or disability. Everyone is welcome!** **Here, we have a large team that makes everything happen!** It is through the effort and dedication of each of our People that we are today a benchmark in what we do—united in pursuing our purpose: **“Connect to make life more fun and productive.”** We integrate all technologies to build the best and most comprehensive connectivity infrastructure in the country. We are confirmed multi-champions by Speedtest as Brazil’s fastest and most stable mobile internet and most stable Wi-Fi network, among many other recognitions. We are also the 4th most valuable brand in Brazil (BrandZ). In Brazil, we operate in over 4,800 municipalities and serve more than 83 million customers. We have led portability net gains for over five years, with 1.2 million lines ported in 2022. And there’s more: We **innovate** our products and services to better serve our users! Today, we offer solutions in **entertainment** (Claro Música, Claro TV+, Claro Livros, Claro Vídeo, Claro Gaming), **finance** (Claro Pay), and much more! We have an **aerospace presence** (with 5 satellites in orbit via Embratel) and are a reference in **industrial, automotive, agribusiness, and other connectivity segments**. We also foster connections between our businesses and the innovation ecosystem through **beOn**, Claro and Embratel’s innovation hub. Sustainability is a core Claro value. **We invest in environmental, economic, and social development**, always prioritizing governance, environmental responsibility, data protection, and social impact. Through the Claro Institute, we connect people for a better future—aligning services delivered with social investments in **education and citizenship projects.** **So, is it a match? \#JoinClaro and help us build the new together!
João Silva
Indeed · HR
João Silva
Indeed · HR
