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Job Summary: Professional responsible for ensuring excellence in customer service and execution of store operational routines, aiming to delight customers and establish the company as an industry benchmark. Key Highlights: 1. Excellence in customer service and operational routines 2. A light, collaborative, and results-driven environment 3. Opportunities for growth and authenticity At Petz, we believe diversity is the foundation for a more creative, human, and innovative environment. We value differences because we know they foster richer connections, bolder ideas, and more transformative outcomes. We are Brazil's largest pet ecosystem—and this is only possible thanks to the unity of diverse people and companies, all driven by a shared purpose: animal welfare. If you seek a light, collaborative, straightforward environment—passionate about results (and pets)—you’ll feel right at home with us. Here, authenticity is welcome, and growth is achievable. We want you to be yourself, so together we can be Petz. **Responsibilities and Duties** * Responsible for excellence in customer service and execution of store operational routines, aiming to delight customers, create value in their interactions with pets, and establish the company as a benchmark in its operating segment. * Deliver customer service through enchanting interactions. * Ensure proper execution of store product processes (pricing, restocking, display, FEFO, cleaning, alignment, organization) using planograms and store layouts. * Support store operational processes through assistance and contribution. * Handle products correctly, applying specific care instructions for each item to prevent losses and damages. **Requirements and Qualifications** * Completed High School education; * Availability to work on a 6x1 rotating schedule. **Additional Information** **Medical Assistance** Available after the probationary period, to safeguard your health with security and quality. **Dental Assistance** Available within 30 days of hiring, ensuring your well-being from day one. **Profit Sharing (PLR)** Bonus tied to individual and company performance. **Petz Discount Club** Exclusive discounts and cashbacks with over 700 partners across Brazil. Save where it truly matters! **Pharmacy Benefit (Vidalink)** Purchase medications with direct payroll discounts—no financial strain. **Birthday Day Off** You deserve to celebrate! Enjoy a paid day off during your birthday month (available after 6 months of employment). **Clubz Petz Diamante** 30% discount on bathing & grooming services 5% **CashPetz** on in-store and online purchases Free shipping and no service fee on online purchases (economy/standard delivery) 30% **CashPetz** on consultations, vaccines, and exams at Seres network clinics Access to exclusive content **Internal Training for Pet Groomers** Want to work in pet aesthetics? We train you to professionally serve in our Aesthetics Centers. **GymPass or TotalPass** Access to gyms, studios, and wellness activities after 30 days of employment. **Indica Petz** Refer friends to join us and earn exclusive rewards. Those who refer, shine! **PETernidade Leave** Because pets are family too—a special time for you to care for your new household member. **Movimenta Petz** Our internal mobility program. Grow with us—we have numerous success stories! **SESC Partnership** Discounts, cultural and sports activities, and access to leisure programs nationwide. **Life Insurance** To ensure security and peace of mind for you and your family. **UniPetz** Our online development platform, enabling you to learn and grow at your own pace. **Meal Voucher or Food Voucher** Benefit granted according to the current policy of your region. **Transportation Voucher** We guarantee your commute with comfort and responsibility. Petz’s **purpose** is to create value and deliver the best possible experience in the relationship between pets and their guardians. To achieve this, our **vision** is to be globally recognized, by 2025, as the leading pet-sector ecosystem. With an omnichannel strategy integrating not only physical and digital channels but also product and service segments, **we are a complete solutions platform for pets.** Our proposition is to offer customers a differentiated shopping and service experience in our physical stores, along with speed and convenience across our digital channels. **Yes—we aim to be present in every moment of our customers’, guardians’, and pets’ lives.** We also operate Brazil’s largest **network of pet aesthetics centers**, and under the **Seres** brand, the country’s most comprehensive network of veterinary clinics; additionally, through Brazil’s largest national dog and cat adoption program, **Adote Petz**, we foster the emotional bond between guardians and their new best friends. And we haven’t even mentioned **Petz-branded products**, already exceeding 300 items available across all our stores—and **market leaders in all 25 product categories offered**. With annual revenue growth exceeding 40%, this demonstrates our strength, innovation, and commitment to delivering high-quality products to our customers. Gradually, this ecosystem continues expanding and strengthening with the arrival of major pet-sector brands joining the Petz Group—including **Zee.Dog, Cansei de Ser Gato, Cão Cidadão, and Petix**. Cool, right? Our omnichannel strategy brought us here—and thus **we became market leaders**, and a company that **doubles in size every two years**. Yet we remain relentless, knowing much remains to be done. To that end, we’re investing further in strengthening our ecosystem of services, products, and hiring talent better than ourselves—to keep reaching ever-higher goals and achieving outstanding results. And you—do you want to join this team of **people passionate about pets?** Work in a **straightforward, welcoming environment**, where we respect one another? Where your efforts are acknowledged and results rewarded? And above all, **where we delight our customers and take genuine pleasure in serving?** If you answered yes to all these questions, then **join the \#EcossistemaPetz \#SomosPetz.**
