ACCOUNTING OPERATIONS ASSISTANT

Description

Job Summary: The Accounting Operations Assistant will provide initial client support, classify demands, resolve simple issues, and forward technical requests—ensuring agility and support. Key Highlights: 1. Initial client support and demand classification 2. Resolution of simple and standardized requests 3. Organization and filtering of demands for technical departments **We are seeking an ACCOUNTING OPERATIONS ASSISTANT** **Responsibilities:** * Provide **first-level support** to clients in the Audi Master portfolio; * Receive, analyze, and **classify demands** in an organized manner via system; * Resolve **simple and standardized requests**, such as:\- report generation;\- duplicate and recalculation of payment slips;\- clarification of recurring and low-complexity queries; * **Submit service requests to technical departments** (Accounting, Tax, and HR), ensuring clarity and completeness of information; * Forward technical demands to responsible analysts \- advanced level \- according to internal criteria; * Inform clients about deadlines, status, and guidance, following company procedures; * Record interactions, monitor requests, and ensure client follow-up; * Strictly comply with **Audi Master’s workflows, SLAs, and service standards**. **Recommended Qualifications:** * Proven experience in accounting firms; * Experience with accounting, tax, or HR routines; * Strong written and verbal communication skills; * Organizational skills, attention to detail, and sense of responsibility; * Proficiency in using systems and digital tools.\- **Advantages:** * Familiarity with **Domínio, Onvio, and Gestta** systems; * Degree or coursework in **Accounting, Administration, or related fields**; * Prior experience providing client support in accounting firms. **Compensation:** **R$ 1\.900,00** fixed salary;**R$ 220,00** cost-of-living allowance;**50% health plan coverage with co-payment**. **Employment Type:** * **CLT – On-site** * Salvador / Bahia **Important:**This position is strategic for Audi Master’s operations. The Tier 1 Support Assistant will serve as the **entry point for client support**, organizing and filtering demands to ensure client agility and protect technical analysts’ time. Job Type: Full-time CLT Pay: R$1\.800,00 \- R$1\.900,00 per month Benefits: * Medical assistance * Transportation allowance Work Location: On-site