Prospera Customer Specialist

Description

Job Summary: Santander is seeking a Prospera Customer Specialist to manage customer portfolios and prospect new entrepreneurs, ensuring their satisfaction and controlling delinquency. Key Highlights: 1. Portfolio management and prospecting of micro and small entrepreneur customers 2. Conducting in-person visits to our customers 3. Culture of horizontal organizational structure and appreciation of diversity Prospera Customer Specialist Country: Brazil If you are eager to grow and continuously learn, and passionate about interacting with people, this could be the right place for you! Santander is a growing ecosystem committed to helping individuals and businesses prosper. Here, you can create the new, question the status quo, and challenge the market. It’s about balancing urgency for both the present and the future to always serve customers in the best possible way. It’s about being part of a global company that values diversity across all dimensions and embraces a culture of horizontal job roles. At Santander, we foster a culture of horizontality, structured around four clusters: Specialist, Leader, Head, and Partner. We have an opening for you to become a Prospera Customer Specialist, where you will be hired as a Specialist—the primary expert in your area. Your role here will include: Managing portfolios and prospecting new micro and small entrepreneur customers; Conducting in-person visits to our customers; Identifying and acting on potential partnerships; Ensuring customer proximity and satisfaction; Preventive collections; Negotiating agreements; Controlling portfolio delinquency You’ll fit well with us if you embody: Think Customer – I put the customer first Embrace Change – I drive change Act Now – I act swiftly Move Together – I collaborate as a team member Speak Up – I communicate openly For this role, we value: Completed high school education or technical course (a university degree is even better!); Experience with Microsoft Office Suite; Strong communication skills; * Experience in microcredit is a plus. If this resonates with you, join Santander! \# BENEFITS Variable Compensation; Medical and Dental Assistance; Meal and Food Allowance; Life Insurance; Childcare/Babysitter Allowance; Gympass or Totalpass; Nascer Program; Be Healthy – A program encouraging healthier habits; PAPE – Specialized Personal Support Program. \#Sales \#Commercial \#Prospecting \#SalesStrategy \#Microcredit So? Ready to be ignited? Prospera is Santander’s Microfinance Platform, designed to support micro and small businesses in investing in their growth. We support our customers with access to financial education and guidance on responsible credit usage. If this resonates with you, join Santander! ️ \#HereYourSparkTransforms \#JoinSantander \#BeTheProsperaSpark