Job Summary: Providing technical support to users on computer networks and ERP systems, identifying and resolving issues, monitoring systems, and documenting processes. Key Highlights: 1. Technical support to users on ERP systems and networks 2. Monitoring systems to ensure stability and performance 3. Collecting feedback for continuous improvements **Job Description:** Provide technical support to users via multiple channels, focusing on computer networks and ERP systems, including issue identification and resolution, incident tracking, and system monitoring. Document processes and propose improvements based on feedback. **Main Responsibilities:** * Provide technical support to users on ERP systems through multiple support channels. * Monitor systems and networks to ensure service stability, performance, and availability. * Collect user feedback to propose continuous improvements to processes and systems. **Desirable Qualifications:** * Technical or undergraduate degree (in progress or completed) in related fields. * Knowledge of programming logic. * Experience in operational routines of Internet Service Provider NOCs.