Browse
···
Log in / Register
Job Summary: A professional to work on system implementation, maintenance, and support; user assistance; version updates; and development of database queries. Key Highlights: 1. System implementation and maintenance 2. User support and guidance for systems 3. Development of database queries Currently, the Irmã Dulce Social Works (OSID), a philanthropic organization with approximately 9,000 employees, is one of the largest 100% free healthcare complexes in the country, performing about 5.6 million outpatient procedures annually. We serve users of the Unified Health System (SUS), elderly individuals, people with disabilities and craniofacial deformities, people experiencing homelessness, users of psychoactive substances, and children and adolescents at social risk. The organization offers a unique service profile in Brazil, distributed across 21 centers providing assistance to low-income populations in the areas of Health, Social Assistance, Scientific Research, Health Education, Education, and preservation and dissemination of the history of its founder. **Responsibilities and Duties** Implement systems, conducting tests and simulations, acquiring knowledge to provide maintenance. Respond to service requests and support system users, analyzing and discussing new situations, clarifying doubts, guiding users on system usage, identifying irregularities, performing corrections and/or arranging maintenance, and maintaining contact with specialized companies to meet requirements. Update system versions by contacting suppliers, downloading new correction/implementation packages, monitoring user-performed tests, identifying irregularities, and arranging corrections. Perform preventive and corrective system maintenance, preparing and correcting procedural routines, detecting, analyzing, and resolving occurring issues and/or contacting specialized companies to meet user needs. Research prices for purchasing IT devices by contacting suppliers, conducting cost-benefit analysis, and reporting values to the immediate supervisor. Conduct training sessions, preparing instructional materials, presenting system details, instructing and guiding users to assimilate introduced changes. Develop queries for existing databases, providing requested information to users. In all the above items, report anomalies in systems or user-reported issues that may compromise the operation of systems under the incumbent’s responsibility to the immediate supervisor. **Requirements and Qualifications** Health insurance, dental insurance, and transportation allowance. **Additional Information** Incomplete undergraduate degree in IT-related fields is desirable. OSID – Irmã Dulce Social Works is one of the largest philanthropic institutions in Brazil, performing approximately 5.6 million outpatient procedures annually in Bahia for users of the Unified Health System (SUS), elderly individuals, people with disabilities and craniofacial deformities, people experiencing homelessness, users of psychoactive substances, and children and adolescents at social risk. This institution offers a unique service profile in Brazil, distributed across 21 centers providing assistance to low-income populations in the areas of Health, Social Assistance, Scientific Research, Health Education, Education, and preservation and dissemination of the history of its founder, Saint Dulce of the Poor.
