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Job Summary: We are seeking a Technical Consultant Assistant to provide operational and administrative support, ensuring organization, agility, and quality throughout the workshop service flow—from customer reception to vehicle delivery. Key Highlights: 1. Operational and administrative support to the Technical Consultant 2. Customer service and organization of workshop services 3. Focus on agility, quality, and excellence in results We are a multi-brand group engaged in the sales of new and used vehicles, accessories, consortia, fleet management, insurance, after-sales services through our network of dealerships, as well as vehicle leasing (mobility). We seek a **Technical Consultant Assistant** to provide operational and administrative support to the Technical Consultant in customer service and workshop service flow, ensuring organization, agility, and quality at every stage of the process—from vehicle reception to customer delivery. If you are agile, customer-focused, and committed to excellence in results, join our ***team***! ***We are Grupo NewChase—and we grow together!*** **Responsibilities and Duties** * Provide in-person, telephone, and digital channel customer service, offering initial support, clarifying inquiries, and appropriately directing customers to the Technical Consultant. * Receive scheduled and walk-in customers, performing pre-service vehicle checklists—including identification of damages, mileage, safety items, and reason for visit. * Print and organize the next day’s Pre-Work Order (Pre-OS) and scheduled maintenance orders, ensuring all documents are prepared and available for daily service. * Assist in opening Work Orders (WOs) based on information gathered during customer service and checklist completion. * Monitor service progress with the technical team (mechanics and other professionals), ensuring timely completion of all required steps. * Support technical vehicle delivery to customers, conducting final verification, exit checklist, and confirming all services were performed correctly. * Request and monitor the relevant department for service execution, ensuring availability within agreed timelines. **Requirements and Qualifications** **You:** * Have completed high school; * Have experience in customer service (in-person and telephone); * Possess basic Excel knowledge. *The \#GrupoNewChase is your place!* **Preferred qualifications include:** * Valid Brazilian driver’s license (Category B); * Technical or vocational training in Automotive Mechanics or related fields; * Experience in mechanical workshops, dealerships, or administrative roles supporting technical areas; * Familiarity with automotive mechanics, bodywork, or automotive painting is considered an advantage. **Additional Information** **What we offer:** * Market-competitive salary; * Health insurance; * Dental insurance; * Meal or food allowance; * Transportation allowance; * Life insurance; * WellHub (formerly Gympass)—available for up to 3 dependents; * No-cost telemedicine—available for spouse, children; * No-cost psychological support—available for spouse, children; * Discounts on undergraduate, postgraduate, MBA, and fully online English courses; * Corporate University; * Employee recognition program based on tenure; * Pregnancy care program. **WE ARE GRUPO NEWCHASE AND WE GROW TOGETHER** We are a mobility group recognized nationally in the automotive market, with over 30 years of service excellence and continuous growth. Our journey began in 1991 in Vitória da Conquista/BA, and today we operate across 8 Brazilian states (Alagoas, Bahia, Ceará, Minas Gerais, Pará, Pernambuco, Sergipe, and Tocantins). Over the years, we have significantly expanded our business, currently operating over 40 dealerships representing Toyota, Lexus, BMW, Mini, Audi, Volvo, Chery, Chevrolet, Hyundai, Volkswagen, and GNC Seminovos. Additionally, we operate the Customer Retention Center—the Group’s hub responsible for all digital strategy and monitoring. Learn more about our journey on our official website: https://www.gruponewchase.com.br/. **HERE AT GRUPO NEWCHASE YOU’LL FIND:** * A welcoming and diverse environment; * Continuous professional and personal development; * Professional development programs. **JOIN US IN THIS JOURNEY!** Grupo NewChase stands out for its constant pursuit of innovation and humanization, focusing all efforts on a single purpose: “Delivering the best results to our customers, employees, and partners—with excellence—recognized for our DNA of \#SpeedandQuality” We are market leaders across all automotive brands we represent!
