Customer Service Assistant II - Inbound Support

Description

Job Summary: Responsible for providing customer support and optimizing solutions, ensuring the best experience through active listening, clarification of questions, and recording of requests. Key Highlights: 1. Focus on optimizing solutions and customer experience LAB TO LAB. 2. An environment that encourages knowledge sharing and self-development. 3. An inclusive culture focused on equity and appreciation of differences. **Job Details** -------------------- **What are the team and role challenges:** **Team challenges:** Guide customers regarding services and products offered via telephone calls and digital communication channels; contribute to a positive customer experience by practicing active listening, clarifying questions about sample flow sent by affiliated laboratories, and registering tickets for IT, complaints, suggestions, and compliments. **Role challenge:** Optimize solutions for customers by coordinating interventions with other company departments, requesting and tracking responses to technical and administrative/financial requests—such as registrations, logistics, tracking, and clarifying procedural questions. **Main responsibilities:** Responsible for providing support regarding existing organizational services and products, as well as recording complaints, suggestions, and compliments, aiming to deliver the best possible experience for LAB TO LAB customers. **We are looking for someone who has:** * Completed high school; * Experience in customer service; * Strong communication skills and proficiency in computer use. Before applying, please ensure you meet the requirements and align with our purpose. **Our essence inspires our daily work; therefore, we seek passionate individuals who:** * Foster an environment of knowledge exchange, sharing experiences and enabling interdependence among teams; * Are constantly evolving, investing in self-development and acting as facilitators in others’ development; * Pursue social awareness of diversity and inclusion, cooperating to build a collaborative environment; * Identify and anticipate customer needs, responding promptly to find appropriate and personalized solutions; * Plan and execute work with excellence to achieve expected results, with a vision of innovation and agility; * Generate and implement new ideas, continuously seeking improvements to experiment with new approaches and adapt to market changes. **Job Information:** Work Model: On-site. Location: Vespasiano \- MG (shuttle service available). Working Hours: Monday to Friday, 8:00 AM to 5:12 PM. **We care for you at every stage of your journey!** **Health and Well-being:** * Medical and dental assistance for you and your family; * On-site clinic or telemedicine consultations; * Specialized care programs: pregnancy, adoption, obesity, oncology, among others; * Access to the OrienteMe platform for therapy sessions and nutritional guidance; * Extended maternity and paternity leave; * Access to Wellhub for sports activities and quality-of-life initiatives. **Protection and Stability:** * Private pension plan; * Profit-sharing program; * Life insurance. **Everyday Convenience:** * Food allowance; * Meal allowance; * Transportation allowance; * Childcare assistance; * Discount club offering benefits with stores, pharmacies, travel, beauty, culture, leisure, and other services. **Development and Education:** * Learning platform; * Educational partnerships offering discounts on courses and institutions. **Here, care goes beyond benefits—it’s present at every moment of your journey.** We promote an inclusive culture focused on equity and appreciation of differences. Our job openings are open to all groups, and, symbolizing our intentionality, we offer affirmative opportunities. Our commitment extends beyond compliance with legislation promoting diversity and inclusion. We actively work to broaden representation across race, ethnicity, gender, generations, people with disabilities, and LGBTQIAPN\+, while also strengthening representation of Black women, Indigenous people, and family heads. To learn more about Grupo Fleury, visit: https://carreiras.grupofleury.com.br/ Grupo Fleury informs candidates that participation in its selection processes is free of charge, and no third-party company is authorized to charge fees for job applications, training, teaching materials, or any other related expenses. **Requirements** -------------- ### **Minimum Education** **Completed High School (Secondary Education)**