IT ASSISTANT – MID-LEVEL

Description

Job Summary: We are seeking a professional to provide on-site and remote technical support, diagnose failures, and manage IT infrastructure within an expanding company. Key Highlights: 1. Level 1 and Level 2 technical support for problem resolution 2. Administration of operating systems, networks, and servers 3. Opportunity to work for a stable, growing company that values talent **We are Central de Adubos**, founded in 2010 with a clear mission: strengthening the agribusiness sector of the São Francisco Valley through high-quality solutions and genuine partnerships with rural producers. With determination, strategic vision, and a results-driven focus, we have grown steadily and consistently. Today, we are the largest agricultural products distributor in Northeastern Brazil, with over 500 employees and operations across the states of Pernambuco, Bahia, Sergipe, Paraíba, and Alagoas. We are a company in **full expansion**, with a **structured plan** to operate in all states of Northeastern Brazil. This growth is driven by **committed professionals** who embrace **challenges, value teamwork, and pursue continuous improvement**. Here, we believe extraordinary results are achieved by people passionate about what they do. If you wish to join a stable, growing company that values talent, your place may be with us. Grow, innovate, and deliver excellence every day! **\#ÉSHOWPAPAI** **Your main responsibilities will include:** * Providing on-site and remote technical support (Level 1 and Level 2\), resolving * medium-complexity issues. * Performing advanced diagnostics of hardware, software, operating system, * and connectivity failures. * Reducing incident recurrence by identifying root causes. * Registering, tracking, and closing tickets in the Help Desk system, ensuring * proper documentation of applied solutions. * Providing technical support to Junior-level staff when required. * Installing, configuring, and administering Windows and Linux operating systems. * Managing user accounts, permissions, and access policies via Active Directory. * Applying updates, security patches, and advanced system configurations. * Ensuring compliance with internal IT standards. * Configuring and administering local area networks (LAN), including switches, routers, and corporate Wi\- * Fi networks. * Configuring network services such as TCP/IP, DNS, and DHCP. * Supporting firewall configuration and access policies. * Identifying and resolving performance and connectivity issues. * Supporting administration of Windows servers. * Performing basic tasks in virtualized environments (e.g., VMware or Hyper\-V). * Monitoring server resources and proposing adjustments to improve performance. * Supporting implementation and maintenance of corporate systems. * Executing and validating corporate backup routines. * Performing data recovery procedures when necessary. * Monitoring IT infrastructure performance using monitoring tools. * Supporting implementation of information security policies. * Managing and updating the technology asset inventory. * Ensuring traceability of equipment and software licenses. * Supporting planning for equipment replacement or upgrades. * Documenting technical procedures, applied solutions, and environment configurations. * Supporting IT coordination in technical decision-making and improvement analyses. * Participating in technology upgrade and modernization projects. * Proactively identifying technical risks and vulnerabilities. * Performing other related duties as assigned by immediate management. **For this position, we expect you to have:** * Technical degree in Information Technology or ongoing/completed undergraduate studies in Information Technology; * Intermediate knowledge of networking (TCP/IP, DNS, DHCP); * Knowledge of corporate backup solutions; * Basic understanding of information security; * Knowledge of virtualization (VMware or Hyper\-V); * Knowledge of monitoring systems.