Service Desk Assistant

Description

Job Summary: Provide agile and efficient support to users in utilizing digital systems and tools. Key Highlights: 1. Handling service requests and inquiries through various channels. 2. Providing guidance on the correct use of systems and functionalities. 3. Contributing to the continuous improvement of service delivery processes. **Job Objective:** Provide user support for digital systems and tools, ensuring agile, clear, and efficient service delivery. **Main Responsibilities:** * Handle service requests and inquiries via phone, email, chat, or ticketing system. * Guide users on the proper use of systems (registration, access, functionalities, common errors). * Record, track, and close service requests according to defined procedures. * Identify and classify incidents, problems, and requests. * Escalate more complex issues to higher-level support teams. * Support users with limited technological familiarity. * Contribute to the continuous improvement of service delivery processes. **Requirements:** * Completed high school education (technical or undergraduate degree in IT, Administration, or related fields is desirable). * Basic knowledge of computer science and web-based systems. * Strong oral and written communication skills. * Organizational skills, patience, and empathy when interacting with customers. * Ability to quickly learn new systems. **Preferred Qualifications:** * Prior experience in Service Desk, technical support, or customer service. * Experience serving diverse audiences (internal and external).