Active and Reactive Customer Service Agent

Description

Job Summary: Assist users via messaging tools, email, and voice, providing specialized technical services, conducting research, and mediating the relationship between the company and consumers. Key Highlights: 1. Specialized technical customer support 2. Multichannel communication: chat, email, and voice 3. Development of argumentation and active listening skills Assist users via instant messaging tools, e\-mail, and voice. Provide specialized technical services, conduct research via telephone support, and mediate the company-consumer relationship, following pre-planned and controlled scripts and procedures, as well as those transferred by frontline teams for differentiated services—such as complaint registration and specific support—through operation of systems and tools provided by the company. Must be at least 18 years old; High school diploma or equivalent; Strong argumentation skills; Effective probing ability; Quick reasoning; Active listening with consistent focus on high-quality service; Good adaptability; Excellent typing speed; Proficiency in formal writing; Intermediate computer literacy. Resident of Feira de Santana. Minimum Education Level: High School (Secondary Education) * Meal allowance * Transportation allowance * Family salary benefit * Medical assistance * Daycare assistance * Dental assistance