Active and Reactive Customer Service Agent

Description

Job Summary: Providing specialized technical customer support via multiple channels, following scripts and using systems to record and mediate interactions. Key Highlights: 1. Specialized technical support 2. Strong argumentation and effective probing 3. Quick reasoning and active listening Support users via instant messaging tools, email, and voice. Deliver specialized technical services, conduct surveys via telephone support, and mediate the relationship between the company and consumers, following predefined and controlled scripts and procedures, as well as those escalated from frontline teams for differentiated services—such as complaint registration and specific support—through operation of company-provided systems and tools. Salary + Variable Compensation up to **R$ 1.500,00** Must be over 18 years old; High school diploma or equivalent; Strong argumentation skills; Effective probing ability; Quick reasoning; Active listening with consistent focus on quality service; Good adaptability; Excellent typing skills; Proficiency in formal writing; Intermediate computer literacy. Reside in Feira de Santana. Minimum Education: High School (Secondary Education) * Daycare assistance * Medical assistance * Dental assistance * Transportation allowance * Meal allowance * Family salary