Browse
···
Log in / Register
Job Summary: Specialized technical support via multiple channels, following scripts and using systems to mediate the company-consumer relationship. Key Highlights: 1. Specialized technical customer support 2. Multichannel communication and system operation 3. Providing technical services and mediating relationships Support users via instant messaging tools, e\-mail, and voice. Provide specialized technical services, conduct surveys via tele-support, and mediate the company-consumer relationship, following planned and controlled scripts and procedures, as well as those transferred from frontline operations for differentiated services—such as complaint registration and specific support—through operation of systems and tools provided by the company. Must be over 18 years old; Completed high school education; Strong argumentation skills; Good probing ability; Quick reasoning; Effective listening, always prioritizing quality service; Strong adaptability; Excellent typing skills; Proficiency in formal writing; Intermediate computer knowledge. Reside in Feira de Santana. Minimum Education Level: High School (Secondary Education) * Transportation allowance * Meal allowance * Family salary benefit * Dental care assistance * Medical assistance * Daycare assistance
