Description
Job Summary:
Provide specialized technical services, conduct surveys via teleconsultation, and mediate the relationship between company and consumer, following planned scripts and procedures.
Key Highlights:
1. Specialized customer service via teleconsultation
2. Mediation between company and consumer
3. Use of corporate systems and tools
Provide specialized technical services, conduct surveys via teleconsultation, and mediate the relationship between company and consumer, following planned and controlled scripts and procedures, as well as those transferred by frontline staff for differentiated services—such as complaint registration and specific customer support—through operation of corporate systems and tools provided by the company.
Requirements and Qualifications
At least 18 years of age;
Completed high school education;
Strong argumentation skills;
Good probing ability;
Quick reasoning;
Effective listening with consistent emphasis on quality service;
Quick reasoning; good adaptability;
Excellent typing skills;
Proficiency in formal writing;
Intermediate computer literacy.
Reside in Salvador or Lauro de Freitas.
Minimum Education Level: High School (Secondary Education)
Desired Education: * High School (Secondary Education)
* Dental care assistance
* Medical assistance
* Transportation allowance
* Family salary benefit
* Meal allowance
* Daycare assistance