IT Internship

Description

Job Summary: Technical support for users, installation and configuration of computers, basic equipment maintenance, and support for IT infrastructure. Key Highlights: 1. In-person and remote technical support for users. 2. Installation and configuration of computers and software. 3. Support for network infrastructure and Microsoft 365. **Job Description****: Responsibilities: * Technical support for users: Provide in-person and remote assistance to employees in using computers, systems, printers, and other technology resources. * Installation and configuration of computers: Prepare desktops and laptops, including operating system and software installation, and initial configurations. * Basic equipment maintenance: Assist in identifying and resolving issues with computers, laptops, monitors, printers, and peripherals. * Corporate printer support: Perform configurations, driver installations, print tests, and troubleshooting related to printing equipment. * Network infrastructure support: Assist with connectivity tasks, network testing, structured cabling organization, and identification of communication failures. * User account configuration: Support the creation, modification, and blocking of user accounts in systems, corporate email, and company platforms. * Microsoft 365 and corporate tools support: Assist users with Outlook, Teams, OneDrive, SharePoint, and other productivity tools. * IT equipment management: Register, identify, track movement, and monitor the company's technological assets. * Technical ticket tracking: Log, categorize, update, and follow up on support requests until resolution. * Software installation and updates: Install, update, and validate software used by employees. * Backup routine assistance: Monitor backup procedures, verifying execution and integrity of backups performed. * Mobile device support: Assist with smartphone and tablet configuration, corporate applications, and institutional accounts. * IT resource monitoring: Track basic operational indicators for equipment, internet, and services used by the company. * Technology environment organization: Assist in identifying, labeling, storing, and organizing IT equipment and materials. * Infrastructure team support: Assist with operational activities of the infrastructure team, collaborating on deployments, equipment replacements, testing, and other technical routines. **Location****Employment Type****Work Model** Lauro de Freitas, BA, BR Internship On-site