Job Summary: We are seeking a proactive and engaged professional to handle a client portfolio in the benefits area, with a focus on continuous improvement and professional growth. Key Highlights: 1. Customer service for insurable and non-insurable benefits. 2. Opportunity for continuous professional growth and development. 3. A culture that values proactivity and collaboration. We seek professionals who get involved, act proactively, and take interest in every detail of our projects—and above all, who wish to grow and give their best every day. Our improvement is constant, and we know we will go far because we believe in everything that drives progress. And you? Do you want to go further with us? Learn about our clients, explore our content, and find out whether you are the right person to join \#WeAreMDS. We are looking for a professional to join our Benefits team, responsible for servicing a client portfolio involving low-complexity insurable and/or non-insurable benefits. **Responsibilities and Duties** * Provide service to lower-complexity client portfolios through in-person, telephone, and/or digital tools, ensuring all clients receive timely and accurate assistance according to their needs. * Deliver customer service through attentive treatment grounded in dialogue and understanding of client needs, in order to clarify doubts and/or provide necessary information regarding coverage processes for insurable and/or non-insurable benefits. * Support customers regarding reimbursement requests and/or pre-approvals, via in-person, telephone, and/or digital tools, to ensure effective reimbursement of expenses incurred outside the accredited network. * Carry out necessary procedures for market research by collecting required data and/or information to complete quotation forms, thereby identifying the best conditions and facilities for the client within the renewal timeframe. * Prepare reports and/or presentations containing claims experience indicators, using organized data, information, and quantitative and qualitative analyses, to provide clients with policy performance results. * Identify opportunities for improvement through process execution mapping, application of procedures and workflows, in order to suggest actions enabling continuous improvement in customer service. * Perform other related and inherent professional activities as needed and/or required by the department, whenever necessary—through training, professional qualification, and guidance from the immediate supervisor—to ensure continuous professional development. **Requirements and Qualifications** * Completed undergraduate degree in Business Administration, Human Resources Management, or related fields. * Basic knowledge of Excel. * Experience in the insurance sector with health and dental products, and knowledge of current ANS regulations. * Client-focused mindset, professionalism, collaboration, innovation, organization, resilience, logical reasoning, and assertive communication. **Additional Information** * Sul América Health and Dental Plans * Life Insurance * Meal and/or food allowance * Transportation allowance * Profit-sharing program (PLR) * Wellhub * Wellz * Day off * Apoio Pass for you and your dependents * Discounts on personal insurance contracts such as auto, life, home, travel, and others. **Here, you define the pace of your growth and the scale of your achievements.** MDS is one of the leading insurance brokerage firms in Brazil, specializing in insurance, reinsurance, benefits management, and risk consulting. We are part of the MDS Group: a market-leading company in Portugal and one of the largest in Brazil, with operations also in Angola, Mozambique, and Spain. Globally, we operate through Brokerslink—a company founded by the MDS Group—responsible for a broker network spanning 130 countries and employing 25,000 insurance professionals. In Brazil, we manage an issued premium portfolio totaling R$9 billion. We have over 800 employees distributed across thirteen offices in seven states: São Paulo, Rio de Janeiro, Paraná, Minas Gerais, Santa Catarina, Bahia, and Rio Grande do Sul. We also operate in reinsurance in Brazil, Portugal, and Africa under the brand MDS Reinsurance Solutions—a reference firm in risk analysis, loss control, business continuity planning, and Enterprise Risk Management. OUR AMBITION IS TO PROTECT YOUR WORLD! AND YOURS? Review our privacy policy at: Privacy Notice for Candidates