Job Summary: Structured and process-oriented customer service, focusing on organization, information interpretation, and decision-making based on clear criteria. Key Highlights: 1. Structured and process-oriented customer service 2. Focus on information organization and interpretation 3. Analytical, organized, and detail-oriented profile **Job: Customer Service Representative with Analytical Profile** Role involves structured and process-oriented customer service, focusing on organization, information interpretation, system updates, and decision-making based on clear criteria. **Responsibilities** * Customer service via WhatsApp, chat, or system * Information interpretation and proper case routing * Data entry and updating in CRM or other systems * Conducting triage, qualification, and pre-scheduling * Monitoring stages and performance indicators * Ensuring standardization and quality of information **Profile** * Analytical, organized, and detail-oriented profile * Ability to follow processes and rules effectively * Clear and professional communication skills * Comfort with technology and systems **Education (Preferred)** * Students pursuing degrees in **Business Administration, Business Management, Process Management, Information Systems, Systems Analysis and Development, or related fields** will be considered a plus. **Preferred Qualifications** * Experience with structured customer service, CRM, or digital operations * Experience in legal areas. **Salary:** R$ 1.800,00 **Benefits:** R$25.00 per working day as meal allowance + Health insurance + Transportation allowance **Work Location:** Downtown Vila Velha Job Type: Full-time, Permanent CLT Compensation: R$1.800,00 per month Benefits: * Medical assistance * Meal allowance * Transportation allowance Work Location: On-site