Job Summary: A data and business professional to maximize revenue and minimize churn, leveraging analytics, A/B testing, and a customer-centric vision. Key Highlights: 1. Cross-functional collaboration, integrating data and a customer-centric vision 2. Modeling growth scenarios and foundational strategies 3. Focus on monetization, retention, and churn prevention **Business Unit:** Sem Parar **Work Location:** Pinheiros - SP **Work Model:** Hybrid 2x3 (two office visits per week) **Mission of the Area You Will Join:** End-to-end business modeling, covering customer acquisition, lifecycle management, sales funnel optimization, monetization, retention, and delinquency or premature retention prevention journeys. **Objectives of the Role You Will Assume:** Cross-functional collaboration integrating data, A/B tests, P&Ls, and a customer-centric vision to maximize revenue and minimize churn. **Responsibilities and Duties** * **Definition and Provision of Key Performance Indicators (KPIs):** Calculate and monitor metrics such as LTV, revenue, churn, conversion, base impacts (contact rate, disputes), engagement, usage, and delinquency Ensure periodic reporting (dashboards, BI dashboards) for product, sales, and finance stakeholders * **Growth Scenario Modeling:** Structure validated base expansion scenarios supported by P&L demonstrations Conduct and analyze A/B tests to validate hypotheses related to acquisition, pricing, and retention; develop financial models (P&L) enabling continuous tracking of revenue, retention, and pricing initiatives, and used across other company departments. * **Base Strategies and Operational Actions:** Propose action plans for customer segments (cross-selling, upselling, reactivation) and define execution timelines Develop and refine monetization and pricing strategies based on elasticity and ROI data Orchestrate automated communication journeys for delinquency cases, offering renegotiation options and premature churn prevention * **Performance Tracking vs. Budget and Forecast** Monthly comparison of actual sales and monetization results against targets (budget) and projections (forecast) Identify variances and recommend corrective actions jointly with product, marketing, and finance teams * **TAG-Centric and Customer-Centric Vision:** Create TAG-based segmentations (by profile, usage history, or LTV potential) and suggest nurturing/engagement models for each group. Integrate behavioral insights (acquisition costs, time to conversion) to improve the customer journey. **Requirements and Qualifications** **You Must Have:** * Experience in Growth, Revenue Ops, Data Analytics, or Business Intelligence, preferably in technology companies, fintechs, or e-commerce. * Proven experience in business modeling, P&L creation, and results analysis; a track record of delivering initiatives that directly impacted revenue or reduced churn through P&L modeling and A/B tests. * Bachelor’s degree in Business Administration, Economics, Engineering, Mathematics, Statistics, Computer Science, or related fields. * An MBA or specialization in Growth Marketing is a plus. * Advanced Excel (pivot tables, Power Query); * BI tools (Tableau, Power BI, Looker, or Metabase); * SQL (data extraction and manipulation in relational databases); * Python/R for statistical modeling or machine learning libraries (pandas, scikit-learn); * Knowledge of A/B testing frameworks (Optimizely, Google Optimize, etc.); * Understanding of financial metrics: EBITDA, P&L, ROI, CAC, churn rate, LTV. * EBITDA, P&L, ROI, CAC, churn rate, LTV. **Additional Information** **Here’s What We Offer:** * Commuter allowance or parking at the office; * Meal allowance or meal voucher — you choose one of the two options; * Health insurance; * Dental insurance; * Telemedicine — Available 24/7, every day of the week; * Wellhub (formerly Gympass); * Remote work allowance; * PLR (Profit and Results Sharing, according to current policy); * Birthday day off — Time off on your birthday and also on the company’s anniversary; * Sem Parar Tag — No cost; * Life insurance; * Parental leave — Paid leave for mothers, fathers, or guardians to welcome a child, whether by birth or adoption; * Educational incentive — Up to 25% discount on postgraduate programs or MBAs; At **Sem Parar Corpay**, we are more than brands; we are an integrated urban mobility ecosystem, payment solutions, and corporate benefits. We are part of **Corpay**, a global leader multinational in its segment, listed on the NY Stock Exchange and present in approximately 200 countries. Currently, we have around 3,000 **#Imparáveis**, operating across 13 Brazilian states. We are pioneers, with a history spanning over two decades of innovation. **Our Ecosystem:** **Sem Parar (B2C):** We simplify daily life with the famous Sem Parar Tag, Sem Parar Mais Credit Card, Sem Parar Insurance (Brazil’s first daily auto insurance), SuperApp, Sem Parar Shop, Condominiums, Parking, Drive-Thru, and much more! **Sem Parar Empresas (B2B):** With over 25 years in the market, we specialize in Vehicle Management (Fuel Card, CTF Fueling, Toll Voucher, Freight Management, and Partnerships) and Benefits Management, offering portfolios of Essentials, Productivity, and Well-being. **Zapay:** We were born to simplify life for vehicle owners. Our mission is to streamline routines and reduce everyday barriers by providing agile digital solutions for vehicle-related debts. **Gringo:** We’re the driver’s best friend! We exist to resolve vehicle-related pending issues without bureaucracy, supporting drivers with practical services and extensive information about the automotive market. Being here means understanding that we constantly broaden horizons and think of ways to **create beyond limits**. Still curious about us? Follow our official profiles and learn more about our **#JeitoSemParar**! Instagram - @sempararcorpay: click and follow! TikTok - @sempararcorpay: click and follow! Careers Page: click here!