Job Summary: We are seeking a committed and passionate Operations Analyst to oversee the quality of outsourced services, handle billing, and manage maintenance at a shopping center. Key Highlights: 1. Transform people's lives daily in a transformative way. 2. A journey full of learning opportunities and abundant energy. 3. A culture that reflects how we act and values that define who we are. Join Our Team! We are looking for professionals who are committed and passionate about what they do, for the position of **Operations Analyst** in **Arapiraca/AL.** We operate in a transformative manner, impacting people's lives daily. If you identify with the challenges presented, wish to join a journey full of learning opportunities, and are full of energy, this opportunity is for you!!! Here, our culture reflects how we act, our values define who we are, and our objectives determine what we will achieve! **Responsibilities and Duties** Oversee quality control of outsourced and in-house services related to conservation, cleaning, maintenance, air conditioning systems, security, as well as store and shopping center hygiene, through SLA measurements of third-party companies, other maintenance management tools, and supervision of performed activities. Handle billing for Common and Specific Condominiums and ensure compliance with the approved budget, submitting monthly financial reports while providing the Operations Manager with necessary information for decision-making and interfacing with the Administrative Management team for effective resource and cash flow management of the shopping center. Coordinate interfaces and schedules among various operational departments to ensure execution of repairs and related tasks. Hold periodic meetings with third-party supervisors to improve service delivery. Conduct systematic and daily rounds throughout the shopping center premises to evaluate third-party service performance, documenting irregularities with photographs and forwarding them to responsible parties—including maintenance, security, cleaning, and parking services. Directly contact store owners to ensure requests and guidelines regarding quality and conservation are clearly understood. Analyze and take action on issues raised by the “Mystery Shopper” program and other area performance indicators. Respond to customer service complaints falling under your responsibility. Monitor and analyze parking revenue operations via periodic reports to control parking-related revenues and expenses. Issue periodic reports on pedestrian and vehicle traffic flow to establish historical records and demonstrate traffic trends for the property. Record, monitor, assess, and seek optimization of energy and water consumption, as well as other shopping center maintenance expenses, aiming to reduce resource consumption through practical, low-impact operational solutions, thereby reducing condominium expenses and properly allocating cost centers. Monitor, analyze, supervise renovation projects for stores and common areas of the shopping center, performing assessments, inspections, reporting, and addressing non-conformities to standardize stores according to technical specifications. Monitor and control preventive and corrective actions related to maintenance items assessed by the Mystery Shopper program, addressing non-conformities and improving other items to enhance comfort for customers and tenants. Monitor, verify, and provide the Operations Management team with necessary information for preparing the Monthly Operational and Performance Report (RMD), enabling the developer and executive board to track costs and activities carried out at the property. Provide support to tenants and third parties, answering questions and assisting with matters related to the maintenance department to ensure smooth handling of related issues. Perform other duties related to the role. **Requirements and Qualifications** * Completed or ongoing undergraduate degree in Engineering; * Analytical profile; * Prior experience in the field (Preferred); * Prior experience in shopping centers (Advantageous). **Additional Information** * Transportation Allowance; * Medical Assistance; * Dental Assistance; * Life Insurance; * PLR (Profit Sharing Program); * Birthday Day Off. #### **The Partage Group has been operating in the market for over two decades, beginning its activities in 1997 with commercial real estate developments—"Triple A" office buildings—in São Paulo’s capital city.** #### **In 2009, it entered the shopping center sector, consistently focusing on development and management.** #### **Today, it operates across all five regions of Brazil, managing over 508,000 m² of gross leasable area (GLA) nationwide, supported by a team of more than 800 employees.** #### **Its goal is to become the best company in its segment, building stories and transforming the lives of everyone who crosses its path.**