Hospital Receptionist

Description

Job Summary: A professional responsible for in-person and telephone support to customers and physicians, performing registrations, guidance, billing, and document organization. Key Highlights: 1. Direct customer and physician support 2. End-to-end management of the patient care process 3. Opportunity to train new employees **MAIN RESPONSIBILITIES** * Provide in-person and telephone support to customers and physicians; * Direct patients to their respective departments; * Perform/update patient registration, open emergency appointments, and request patient/attendant signatures on documents required for care; * Identify patients/attendants using identification labels or wristbands; * Ensure patients are receiving care; * Request consultation and procedure authorizations from health insurance providers; * Verify all daily appointments, identify and resolve pending issues generated during the shift, and organize the care report; * Monitor/resolve pending issues; * Guide customers on regulations, procedures, and service price lists; * Direct patients to the cashier; * Perform billing and collection for services rendered, both private-pay and insurance-based, when the cashier is unavailable; * Verify change provided by the cashier; * Deliver cash, checks, and credit card receipts—along with receipts or invoices—to the cashier; * Record any departmental incidents in the incident logbook; * Hand over shift responsibilities to the next team, ensuring colleagues are informed of all occurrences; * Check emails and incident logbooks daily; * Generate service orders as needed by the department; * Maintain spreadsheets; * Participate in staff rotation across departments and shifts; * Cover for colleagues on vacation; * Provide the complaint book to customers upon request; * Train new employees; * Receive, register, organize, and route documents; * Perform other duties relevant to the position; * Safeguard the institution's assets. Minimum Education: High School Diploma (Secondary Education)