E-Commerce Sales Representative

Description

Job Summary: The professional will handle customer service, order management, customer relationship management, and metric tracking, with a focus on performance optimization and customer satisfaction. Key Highlights: 1. Multichannel customer service and customer relationship management 2. Focus on sales, customer retention, and performance optimization 3. Collaboration with marketing and logistics teams **Job Description / Responsibilities:** * Provide customer service via chat, e\-mail, WhatsApp, and social media. * Manage orders and assist customers throughout the purchasing process. * Maintain customer relationships to foster loyalty and increase sales. * Monitor the sales funnel and conversion metrics to optimize results. * Update and monitor products, promotions, and descriptions on the e\-commerce platform. * Resolve customer inquiries, complaints, and provide post\-sales support. * Collaborate with marketing and logistics teams to ensure a satisfactory shopping experience. **Preferred Education and Experience:** * Experience in e\-commerce sales or digital customer service. * Knowledge of e\-commerce platforms. * Proficiency in CRM systems and customer service tools. * Familiarity with marketplaces is a plus. * Knowledge of electric mobility is a plus. * Excellent verbal and written communication skills. * Goal\-oriented and results\-driven profile. * Completed high school education (a bachelor's degree or courses in sales/e\-commerce is desirable). **Our Benefits:** * Meal/Voucher Card (via iFood) * Transportation Allowance or Subsidy * Fuel allowance via Gympass * Payroll\-deducted loan * Movida discount * Starbem Education Assistance (psychological and nutritional counseling) * Option to exchange transportation allowance for bicycle after 6 months * Life insurance * Pharmacy allowance * Career development plan **Salary: R$ 1768.00 \+ 1% commission \+ performance bonus** Employment Type: Full\-time CLT Compensation: Starting from R$1\.768.00 per month Benefits: * Health insurance * Partner programs and commercial discounts * Food allowance * Meal allowance * Transportation allowance Selection Question(s): * Where do you reside? Work Location: On\-site