Relationship Coordinator

Description

Job Summary: Responsible for monitoring results, optimizing processes, managing teams, mapping associate journeys, and ensuring service and customer care quality. Key Highlights: 1. Team management and process optimization 2. Focus on associate experience and engagement 3. Service quality auditing and monitoring **Description**: * Monitor team performance and manage customer service workflow; * Track performance metrics to innovate, optimize, and plan new processes for continuous improvement; * Conduct training and team management; * Journey Mapping – Identify and analyze critical touchpoints in associate interactions; * Expectation Identification – Understand what associates value to improve services; * Relationship and Engagement – Develop strategies to increase associate loyalty; * Engagement Programs – Propose implementation of initiatives to strengthen associate connection with the Facility; * Content Development – Based on insights gathered from customer service interactions, create and share informative and educational materials for social media content targeting associates; * Customer Service Team Training – Provide ongoing training for frontline staff; * Strategic Meetings – Align with service providers to ensure high-quality customer service; * Service Auditing – Continuously evaluate service providers to maintain high standards; * Quality Indicator Development – Monitor and adjust indicators based on associate feedback. Employment Type: Full-time CLT Compensation: R$5\.800,00 \- R$5\.832,00 per month Benefits: * Medical insurance * Dental insurance * Childcare allowance * Company-provided mobile phone * Basic food basket * Life insurance * Meal allowance * Food voucher * Transportation allowance Experience: * People Management (Mandatory)