Description: What are we looking for? We are seeking a dynamic and proactive professional who excels in teamwork to join our Level 2 technical support team. Here, you will have the opportunity to work in a collaborative environment, continuously learning and enhancing your skills! Join us and become part of a team that values teamwork and professional growth. Come make a difference with us and build a successful career in the technology world! Responsibilities and duties * Valid Class B driver's license; * Windows 10 or later; * Knowledge of DNS, DHCP, and IP concepts; * Remote access; * Office 365; * Software installation; * Printer configuration; * Familiarity with user accounts in Active Directory and file server mapping; * Customer service experience; * Experience creating tickets using an ITSM tool; * ITIL fundamentals. Requirements and qualifications * Valid Class B driver's license; Windows 10 or later; * DNS, DHCP, and IP concepts; * Remote access; * Office 365; Software installation; * Printer configuration; * Familiarity with user accounts in Active Directory and file server mapping; * Customer service experience; Experience creating tickets using an ITSM tool; ITIL fundamentals. 2512180202551362998