**Description** What are we looking for? We are seeking a dynamic and proactive professional who can work effectively in a team to join our Level 2 technical support team. Here, you will have the opportunity to work in a collaborative environment, continuously learning and enhancing your skills! Join us and become part of a team that values teamwork and professional growth. Come make a difference with us and build a successful career in the technology world! **Responsibilities and assignments** Valid driver's license (Class B); Windows 10 or later; Knowledge of DNS, DHCP, and IP concepts; Remote access; Office 365; Software installation; Printer configuration; Familiarity with user accounts in Active Directory and file server mapping; Customer service experience; Experience in creating service tickets using an ITSM tool; ITIL fundamentals. **Requirements and qualifications** Valid driver's license (Class B); Windows 10 or later; Knowledge of DNS, DHCP, and IP concepts; Remote access; Office 365; Software installation; Printer configuration; Familiarity with user accounts in Active Directory and file server mapping; Customer service experience; Experience in creating service tickets using an ITSM tool; ITIL fundamentals.