Job Summary: We are looking for a Customer Support Assistant to monitor the usage of our solutions, provide customer support, and track the customer experience. Key Highlights: 1. Monitor Mob2con solution usage 2. Provide customer support through multiple channels 3. Track Customer Experience Hello! We are **Mob2con**! We are seeking a **Customer Support Assistant** to join our team! Responsibilities: * Monitor customer usage of Mob2con solutions; * Provide support via official company channels (phone, WhatsApp, email, chat, etc.); * Track Customer Experience throughout the solution usage process and deliver necessary support regarding contracted products, offering technical solutions; * Rectify customer account information, ensuring all data is accurate and up-to-date; * Ensure systems (Zendesk and HubSpot) are properly updated with customer journey information; * Adhere to SLA response times per channel and record all relevant information; If you have customer service experience and enjoy working with technology daily, apply now! **CLT Position** Monday to Friday: 8:00 AM – 4:00 PM; Saturday: 7:30 AM – 12:30 PM Hybrid work in Vinhedo/SP **Benefits:** * Meal voucher: BRL 30.00/day * Gympass * Bradesco Health Plan – 50% company-subsidized for the employee (after 90 days) * Transportation voucher Employment type: Full-time, CLT Compensation: BRL 2.550,00/month Benefits: * Medical assistance * Meal voucher * Transportation voucher Selection Question(s): * Are you available to work hybrid in Vinhedo? * Are you available to work Monday to Friday from 8:00 AM to 4:00 PM and Saturdays from 7:30 AM to 12:30 PM? Experience: * Customer Service (Mandatory)