CUSTOMER SERVICE ASSISTANT - Aterrado

Description

Job Summary: Customer service professional to provide support via multiple channels, track shipments, and resolve pending issues to ensure customer satisfaction. Key Highlights: 1. Multichannel customer support: WhatsApp, phone, and email 2. Resolution of pending issues and customer satisfaction 3. Cargo tracking and status updates A transportation services company is seeking a Customer Service Assistant in Volta Redonda (Aterrado). **Responsibilities:** Provide customer support via WhatsApp, phone, or email. Track cargo shipments. Inform customers about delivery status. Issue documents (CT-e, invoices). Resolve pending issues such as redeliveries or damages, ensuring customer satisfaction. Previous experience as a Customer Service Assistant, Customer Support Analyst, Customer Service Coordinator, or Customer Service Agent may indicate suitability for some responsibilities of this position. High school diploma required. Relevant experience required. **Compensation and Benefits:** * Salary: R$ 1,986.00 * Meal allowance * Transportation allowance * Dental care assistance **Additional Information:** * Employment type: Permanent — On-site. * Schedule: Full-time * Working hours: To be determined.