Customer Onboarding & Training Specialist (Marketing Tech)

Description

Summary: The Customer Onboarding & Training Specialist guides marketing teams in adopting a workflow automation platform, leading training, creating resources, and supporting client success. Highlights: 1. Guide marketing teams to master workflow automation and AI-driven tools 2. Deliver customer onboarding and training programs for enterprise clients 3. Work directly with enterprise marketing teams at top global companies **Customer Onboarding \& Training Specialist (Marketing Tech)** --------------------------------------------------------------- ### **About the Role** We’re hiring a **Customer Onboarding \& Training Specialist** to help marketing teams learn and adopt a modern workflow automation platform. In this role, you’ll guide customers from their first login to becoming confident users. You’ll run onboarding programs, lead client training sessions, and create resources that make adoption simple and repeatable. This role is ideal for someone who has worked in **marketing operations or customer success**, is comfortable with **SQL and Python**, and enjoys teaching others how to use new tools. ### **Key Responsibilities** * Deliver **customer onboarding and training programs** for enterprise clients. * Lead **workshops and cohorts** that help teams master workflows. * Translate technical concepts into **clear, practical guidance** for marketing users. * Build and refine **enablement playbooks** to ensure long\-term adoption. * Support clients with **CRM workflows, campaign automation, and reporting** (HubSpot or similar). ### **Requirements** * 2\+ years in **marketing operations, onboarding, or enablement**, ideally in SaaS or agency environments. * Strong hands\-on experience with **HubSpot or other CRM/automation platforms**. * Proficiency in **SQL and Python** (required). * Strong communication skills and experience running **client\-facing training or workshops**. * Understanding of ***SEO*** **and** ***content*** **marketing**. * Passion for teaching, enabling, and helping clients succeed. ### **Why You’ll Love This Role** * Work directly with **enterprise marketing teams** at top global companies. * Grow your expertise in **workflow automation and AI\-driven tools**. * Be part of a **fast\-growing tech company** with exciting opportunities ahead. * Play a key role in helping modern marketing teams adopt cutting\-edge technology.